If your Microsoft Dynamics AX application ever crashes then you should know what troubleshooting steps to take to find out why this exception has occurred.
Please see the attached videos recorded by one of our Escalation Engineer's from the Support team.
The first video includes information about; What is a crash?
The second video includes information about; How to collect crash dumps.
To capture a crash dump one of the tools used is debug diagnostics 1.2 please see the following link; http://www.microsoft.com/en-us/download/details.aspx?id=26798