Find support and connect with Microsoft Australia – Partner 101

Looking for Microsoft Partner Network (MPN) membership support? What about pre-sales assistance to deliver your first cloud deal? Maybe you’re looking to connect with Microsoft? To help you find the assistance you need, the team at Microsoft Australia have created a downloadable Partner 101 guide, covering the most commonly requested support channels and engagement points, all in…


To do Tele or not to do Tele – That is the question…

Over the last couple of months, I have been asked by a number of partners if I think Telesales is a worthwhile marketing activity. Straight forward question, which requires a complex answer. I have some strong opinions and some proof points, but I would love to hear your experiences and best practices. First, let me…


Day Nine of Microsoft Partner Learning Series: Technical Pre-Sales and Advisory Services (The Gift of Support)

“Nine Wombats Working“? I’ll admit to having limited interaction with Australia’s least glamorous native animal, but unless the task at hand is waddling or digging, chances are, this is a gift you’ll want to keep the receipt for. Let me save you the burden of gifts-in-need-of-exchange. Instead, my gift is that of support – in…


You gotta fight, for your right, to… productivity?

  In 1986, seminal punk/hip-hop group the Beastie Boys issued fans a call to arms to fight for their right to party. Now all grown up, it’s not inconceivable that the remaining members’ priorities have changed to something more… productive. Fortunately, Microsoft Partner Network members need not fight for this right, with Internal Use Rights…

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Support Your Cloud Habit

  Developing a profitable cloud practice won’t happen overnight, for many existing Partners it involves a significant rethink of how they structure their business. But for those that have begun the journey (or those that are already there) – the results can be downright euphoric. With new sales, presales and technical support offerings from the…

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Windows Server 2003 ‘End of Support’ Infrastructure Videos

Hi, As you probably heard, Windows Server 2003 End of Support (EOS) is July 2015.  Here are a couple great videos for you to view and share if appropriate with your customers. · It’s the End of the World As You Know It… Windows Server 2003 End of Life: Infrastructure Migration Are you still supporting…

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Why Windows XP End-of-Support Could Also Be the End of your Credibility.

I recently wrote this article which was published in the Australian Information Industry Association newsletter.  I thought I’d repost it here as it’s written for the audience of IT resellers and consultants.  Feel free to share your thoughts and opinions on the subject!.  ————————————— When it comes to April 2014 and the end of support…

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Changes to Partner Support

Note: please see the following blog post for the latest on Australian Microsoft Partner Network support offerings and availability http://blogs.msdn.com/b/auspartners/archive/2015/01/30/your-unfair-cloud-advantage-microsoft-partner-network-101.aspx     ——————————————————- As of July 1, 2013, email support for Microsoft Partner Network (MPN) members has been discontinued, whilst phone support and live chat is now limited to partners with an active Competency or…

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Learn how to access the Microsoft Partner Support Communities

  The Partner Support Communities are a service agent assisted platform that enables an enriched experience when seeking support. They include new features that enhance search capabilities and provide the ability for one-on-one private communication. Learn how to access the Microsoft Partner Support Communities:   1. You must be associated with your organisation’s MPN profile,…

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How to associate with your organisation’s MPN profile

<Updated 14/10/2016> Ensure your colleagues are associated with your organisation’s MPN profile (AKA MPN ID) – not only will they gain access to the benefits of MPN membership, their certifications will also contribute towards competency attainment. The steps below outline the process for a Primary Program Contact to send association invitations. Whilst there are other…

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