Microsoft Dynamics CRM Online certified by the Australian Government for the handling of unclassified sensitive data

This morning we made an exciting announcement about Microsoft Dynamics CRM Online that can change the conversations you have with your Government agency prospects and customers.  Microsoft Dynamics CRM Online has completed Certification to Australian Government security requirements for unclassified sensitive government data via Australian Government’s Independent Registered Assessors Program (IRAP).  Microsoft Dynamics CRM Online is…

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Dynamics CRM 2016: Changing the Game in Customer Service

86% of consumers say that they are willing to pay more for a better customer experience* and increasingly customers are opting to resolve product and service related issues through self-service channels.  This means that customer service agents are dealing with the most complex issues and having access to tools and information to resolve these issues…

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CSP: Your Questions Answered

As you saw yesterday on Yammer and LinkedIn, I was on the hunt for the top questions you want answered about CSP. Now that Who am I? Before I get into the real questions – I’m the CSP Program Manager for Australia, I work in Philip Goldie’s team (who are the lovely people also posting regularly on…

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You gotta fight, for your right, to… productivity?

  In 1986, seminal punk/hip-hop group the Beastie Boys issued fans a call to arms to fight for their right to party. Now all grown up, it’s not inconceivable that the remaining members’ priorities have changed to something more… productive. Fortunately, Microsoft Partner Network members need not fight for this right, with Internal Use Rights…

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From cloud cottage to cloud castle, cash in on your cloud success

  Life in the cloud can be a life of luxury, but when building an empire, water vapour will only get you so far – fortify your castle with the tools and resources available exclusively to Microsoft Partners. Those of you who’ve kept up with Sophie’s posts on partner profitability, Sarah’s posts on partner readiness,…

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Cloud Champions II – 5 ways to make money with Microsoft Dynamics CRM Online – view on demand and access resources

In today’s Cloud Champions II webinar we heard from Tom Plewniak how to grow your business with Dynamics CRM Online. If you missed the webinar or want to review the content, all previous sessions can be found on demand on the Cloud Champions calendar. THE BLOG BELOW IS POSTED ON BEHALF OF TOM PLEWNIAK –…

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Cloud Customer Relationship Management Competency – Available Now!

  In January I announced the impending launch of our newest Cloud Performance Competency, Cloud Customer Relationship Management. This week, we’ve flipped the status switch from “Coming Soon” to “Available Now” – in doing so, creating a world of opportunity for emerging and established CRM Online partners. See Director of Microsoft Partner Network Product Management…

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Introducing: the Cloud Customer Relationship Management competency

  It’s been a long time coming, but the wait is almost over! I’m incredibly proud to announce a HUGE piece of news for our Dynamics CRM Online partners. As promised at the 2014 Worldwide Partner Conference (WPC), the new Cloud Customer Relationship Management cloud performance competency is edging ever closer to launch. Scheduled to…

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Locally hosted Office 365 & Dynamics CRM in Australia

Since opening the Australian Datacentres hosting Azure locally, Microsoft extends its commitment to industry and Australian businesses by announcing locally hosted Office 365 & Dynamics CRM Online, delivering faster performance, geo-redundant back-up and addressing data residency consideration by the end of March 2015. Learn more about what this means for your existing customers on Office 365…

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