Microsoft Dynamics CRM Online certified by the Australian Government for the handling of unclassified sensitive data

This morning we made an exciting announcement about Microsoft Dynamics CRM Online that can change the conversations you have with your Government agency prospects and customers.  Microsoft Dynamics CRM Online has completed Certification to Australian Government security requirements for unclassified sensitive government data via Australian Government’s Independent Registered Assessors Program (IRAP).  Microsoft Dynamics CRM Online is…

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Dynamics CRM 2016: Changing the Game in Customer Service

86% of consumers say that they are willing to pay more for a better customer experience* and increasingly customers are opting to resolve product and service related issues through self-service channels.  This means that customer service agents are dealing with the most complex issues and having access to tools and information to resolve these issues…

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Support Your Cloud Habit

  Developing a profitable cloud practice won’t happen overnight, for many existing Partners it involves a significant rethink of how they structure their business. But for those that have begun the journey (or those that are already there) – the results can be downright euphoric. With new sales, presales and technical support offerings from the…

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Partner with the Microsoft Partner’s Partner

  I’ve spoken often of the incredible passion and innovation in Microsoft’s Partner ecosystem – never is this more evident when two Partners combine to achieve a common goal, delighting customers and achieving outcomes that were otherwise not possible. With this in mind, I’m excited to announce the launch of the New Horizons Australia (NHA)…

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Partner with the Microsoft Partner’s Partner

  I’ve spoken often of the incredible passion and innovation in Microsoft’s Partner ecosystem – never is this more evident when two Partners combine to achieve a common goal, delighting customers and achieving outcomes that were otherwise not possible. With this in mind, I’m excited to announce the launch of the New Horizons Australia (NHA)…

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Set Yourself Fee! The Bean Counter’s guide to Microsoft Partner Network membership

  I’ve mentioned before that the Microsoft Partner Network’s (MPN) greatest strength – the ability to support and develop the world’s most diverse and innovative partner ecosystem – can also be our Achilles heel. This, to an extent, is also evident in the fee structure. Fortunately that needn’t be the case, read on to learn…

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Cloud Champions II – The Cross-sell and Up-sell Opportunity – view on demand and access resources

In today’s Cloud Champions II webinar we heard from Brett Fraser how to grow your business by defining a clear strategy to drive up-sell and cross-sell with your customers. If you missed the webinar or want to review the content, all previous sessions can be found on demand on the Cloud Champions calendar. THE BLOG…

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Project Online and Visio Online internal use seats now available

  Hot on the heels of the Enterprise Mobility Suite, Azure Active Directory and SkyKick Internal Use Rights (IUR) announcements, select Microsoft Partner Network (MPN) Competencies now include a Project Online and Visio Online internal use entitlement. If you’ve got one of the Cloud Performance Competencies (Small & Midmarket Cloud Solutions, Cloud Productivity, Cloud Platform…

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Rethinking sales compensation models for cloud services

In my previous blog posts I’ve talked about the importance of thinking differently about your approach to sales in terms of building a volume engine to drive packaged and targeted offerings and considering the different conversations your sales team need to have outside the IT organisation. This can mean hiring different skills into your organisation…

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From cloud cottage to cloud castle, cash in on your cloud success

  Life in the cloud can be a life of luxury, but when building an empire, water vapour will only get you so far – fortify your castle with the tools and resources available exclusively to Microsoft Partners. Those of you who’ve kept up with Sophie’s posts on partner profitability, Sarah’s posts on partner readiness,…

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