REGISTER NOW: Advanced Dynamics 365 for Customer Engagement Presales Trainings | October 2017


Registration is now open for Advanced Dynamics 365 for Customer Engagement Presales Trainings

There are three separate courses listed below. Please select the course, and date that will work best for you.

Advanced Dynamics 365 for Sales and Relationship Sales for Presales

Date & Location: October 16-20, 2017, Sydney, Australia

In this course, you will learn how to configure and use the Sales capabilities for Dynamics 365 to manage you Sales Lifecycle, Leverage Social Media, and develop stronger customer relationships in different situations. Using scenario based labs, you will evaluate and decide how to best use wide range of options that are available for sales. You will get hands-on experience in setting up and configuring Dynamics 365 and its customer service tools through the lab exercises and review of the many real-life scenarios.

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Advanced Dynamics 365 for Customer Service for Presales

Date & Location: October 16-20, 2017, Sydney, Australia

In this course, you will learn how to configure and use Customer Service capabilities for Dynamics 365 to manage cases and customer experiences in different situations. Using scenario based labs, you will evaluate and decide how to best use wide range of options that are available for customer service. You will get hands-on experience in setting up and configuring Dynamics 365 and its customer service tools through the lab exercises and review of the many real-life scenarios.

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Advanced Dynamics 365 for Field Service for Presales

Date & Location: October 23-26, 2017, Sydney, Australia

In this course, you will learn best practices and techniques for building advanced Field Service Solution. Using scenario based labs, you will evaluate and decide how to best use wide range of options that are available for Field Service. You will get hands-on experience in setting up and configuring Field Service through the lab exercises and review of the many real-life scenarios.

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For questions, please contact our Dynamics Events Team at msdynevt@microsoft.com.

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