Earlier this year, our CEO Satya Nadella announced our plans to unify our CRM and ERP capabilities into one cloud service called Microsoft Dynamics 365. Overnight we provided a first look of Dynamics 365 at Summit16 in Tampa, Florida and announced general availability beginning 1st November. We showcased how Dynamics 365 is a game-changer in the business applications marketplace, with purpose-built apps that enable you to address specific business needs (like sales automation, operations or customer service), enabling customers to start small with business apps and grow, powered by advanced analytics and machine learning.
A growing partner ecosystem
As we mentioned in July, Dynamics 365 uses a new common data model that allows customers to extend functionality and build custom apps using PowerApps, Microsoft Flow or our professional developer solutions. Solutions from our ISV partners also use this common data model, which means you can easily extend your Dynamics 365 capabilities with the unique industry and function specific apps found in AppSource. Since July we’ve added 100 new apps and made it easier for you to discover, trial and evaluate from within Dynamics 365. We’re also adding Solution Integrator (SI) partners to AppSource so you can easily find a partner to help with implementation and deployment. For more on what’s new with AppSource, please visit the Microsoft Partner Network blog here.
Cloud improves ANCA’s daily grind
Australian Numerical Controls Association (ANCA) is a great example of a local organisation driving real and measurable business results with Microsoft Dynamics working closely with Empired. The company’s decision to deploy Dynamics technology, particularly for CRM processes, has seen a dramatic increase in sales, with one recent email marketing campaign resulting in three new orders totalling $1.3 million. ANCA has also experienced a 50% reduction in IT costs and received multiple industry awards as a result of more considered sales strategies, the most recent of which was 2015 Australian Exporter of the Year.
ANCA’S Head of International Marketing, Greg Perry acknowledges the role of Dynamics 365 in this success “We couldn’t effectively manage our international business without Dynamics 365. It has certainly played a huge part in achieving our sales forecasts, generating greater levels of customer engagement through targeted marketing activities and our capabilities for competitive market analysis. Dynamics 365 is a key tool that has contributed to us doing business on the world stage- business that has won us awards and recognition as a leader in our field.”
Innovative ways to buy
Available through Enterprise and Business Editions, to meet the needs of large and SMB organisations, Dynamics 365 will offer subscriptions per app/per user and introduce industry-first plans that embrace the cross-functional way organisations and employees need to work today.
With the app-based subscription you pay for the app you need, licensed to a particular user. With our new plan-based approach you can create roles that have access to all the apps and functions employees in that role need to perform their jobs. For instance, customer service representatives would be more productive with access to data and capabilities from the field service, customer service and sales apps. With traditional app-based subscriptions this would require three separate subscriptions for each customer service representative; however, using our new plans customers get one holistic subscription to have all the information at their fingertips, and customers could save four to five times the cost of traditional CRM providers.
When it comes to business process Dynamics 365 delivers the intelligence you need to transform, now, backed by decades of research and investment.
Partners interested to learn more about Dynamics 365 visit our virtual event site here.