86% of consumers say that they are willing to pay more for a better customer experience* and increasingly customers are opting to resolve product and service related issues through self-service channels. This means that customer service agents are dealing with the most complex issues and having access to tools and information to resolve these issues rapidly is critical. They have a unique opportunity to turn a potentially negative experience into not just a positive experience, but really surprise and delight their customers. This requires them having the right intelligence and insight at their fingertips, enabling them to deliver personalised, proactive and speedy service and resolution.
Following on from our September announcements, last week we released further details about Dynamics CRM 2016 which will be available this calendar year. A key focus in this new release is to empower customer service agents by speeding time to resolution with effortless and positive interactions for both agents and customers. Read more about the key developments in Dynamics CRM 2016 or watch this video to learn more. This includes new licensing and pricing options, making it even easier for your customers to purchase Dynamics CRM 2016.
With customer experience top of mind for your customers, now’s the time to talk to them about Dynamics CRM 2016 and how you can help them provide an amazing experience for their customers.
*Source: Forbes, Customer Experience: Is It the Chicken or Egg?, Christine Crandell, January 21, 2013, http://www.forbes.com/sites/christinecrandell/2013/01/21/customer-experience-is-it-the-chicken-or-egg/