Office 2010 Q&A – Have you got a question? Ask us here


Firstly let me introduce myself. As Channel Marketing Manager at Microsoft, I work closely with our Authorised Distributors to build marketing programs to support our Partners.

Our distributors have told us that whilst the launch of Office 2010 opens up a great new opportunity for partners, you’ve got a lot of questions! So we’ve partnered with Synnex to help address some of the burning issues that may be on your mind.  

Watch these short informative videos to hear Tina Flammer (Office Product Manager) address these questions:

What’s new in the Office 2010 product line-up?

Get an overview of the new simplified Office 2010 SKU line-up. Watch the video

What is the Office 2010 PKC?

Learn about how the Product Key Card (PKC) makes it easier to sell Office with every PC. Watch the video

When should I sell PKC?

Understand which customer scenarios the PKC license type is most appropriate to recommend. Watch the video

I’m a system builder… how do I access the OPK?

If you build PC’s, learn about the Office Preinstall Kit (OPK) which contains everything you need to deploy Office. Watch the video

 

How do I sell Office 2010?

Learn about the conversation starters you can use with your small business customers when selling Office 2010. Watch the video

ASK US A QUESTION TO WIN GREAT PRIZES!

To make sure we answer anything else you need to know, we’d like you to leave a comment with any other questions you may have. And to encourage you to ask, Synnex will reward the best question each week with a complimentary Microsoft Laser Desktop 6000 (RRP $149.95) and Office 2010 t-shirt (offer ends 31 December, 2010). So ask away! 

* Limited to 1 prize per person. Decision on best question each week is final and no correspondence will be entered into. Winner each week will be announced on this blog page & winners will be requested to provide contact details. Winners will be contacted by Synnex directly to redeem their prize. The promoter of this competition is Synnex Australia.  

Comments (32)

  1. iffah says:

    hi what is MS OFFICE PRO PLUS ALL LNG LICENCE / SA PACK ?????

    OfficeProPlus 2010 SNGL OLP NL this "NL"stand for what meaning

  2. Sandy says:

    Hi,

        Shade Group Header that was available inOutlook 2007 in other settings of customize current view is missing from Putlook 2010. Is there any other way to se this option. I face a lot of issue with reading which causes strain on eyes.

  3. Hi Glenn, one of the benefits of volume licenses is that they are transferable, meaning that you can use the product key on a new PC. You will however need to uninstall the software off the old PC.

  4. Glenn says:

    We have a volume license on Microsoft Office 2010 professional with 10 licenses and installed to existing computers. Now, if we replace 1 PC to a new one, can I still use the product key? Is it transferable? Do I need to uninstall in my old PC?  

  5. Happy new year! Mark Marshall has been selected as the last winner of the best question competition.

    Week 1 winner: Hemil Deshmukh

    Week 2 winner: Vincent

    Week 3 winner: Fiona Chan

    Week 4 winner: Paul

    Week 5: no winner

    Week 6: An Zhu

    Week 7: Mark Marshall

    Winners must contact me (sonya@microsoft.com) by 5.30pm AEST Friday 14 January, 2011 to claim your prize.

    The Q&A compeition is now closed, however feel free to continue to submit your Office 2010 questions and we will continue to answer! Thanks

  6. Hi Mark

    There were several applications that were previously included with older versions of Windows – such as Mail, Photo Gallery, Movie Maker, and Messenger, which are now available instead provided as part of Windows Live Essentials 2011. This is available for both self installation from explore.live.com/windows-live-essentials, as well as pre-installation by OEMs and System Builders to ensure that the customers are getting a great out of box experience.

    Before you do the OS upgrade, you can choose to export the Outlook Express messages first. The following link should cover off the steps for you.

    windows.microsoft.com/…/Import-messages-into-Windows-Mail-from-Outlook-Express and windows.microsoft.com/…/importing-your-e-mail-contacts-and-calendar-into-windows-live-mail

    regards

    Mark

  7. Mark Marshall c/- Dr. Megabyte says:

    Question .. Every time we perform an upgrade from a XP customer to windows 7 we are unable to transfer their mail messages from outlook express. So, how can you easily upgrade or migrate the outlook express mail messages and mail settings to Windows 7 operating system??

    Also why is there no Microsoft Mail in certain Windows 7 Versions?? We always have to offer either Outlook 2010 or an alternative to our customers?

  8. Synnex have selected An Zhu as the winner of last week's best question.

    Week 1 winner: Hemil Deshmukh

    Week 2 winner: Vincent

    Week 3 winner: Fiona Chan

    Week 4 winner: Paul

    Week 5: no winner

    Week 6: An Zhu

    Winners must contact me (sonya@microsoft.com) by Friday 14 January, 2011 to claim your prize. Thanks

  9. Hi An

    You can sign up to preinstall Office 2010 Starter Edition for preinstallation onto new PCs that you are building for your customers from the OEM Partner Center. The best starting page is http://www.microsoft.com/…/office_2010_starter.aspx, and this will walk you through the necessary steps to licence, download and install it.

  10. An Zhu says:

    where could we download windows 2010 starter version. and how could we register be a reseller, then we could pre-load 2010 starter on custom's NEW PC?

  11. There were no new questions submitted w/c 6 Dec – so no winner this week. Submit your questions before 31 December, 2010 for a chance to win!

    Week 1 winner: Hemil Deshmukh

    Week 2 winner: Vincent

    Week 3 winner: Fiona Chan

    Week 4 winner: Paul

    Winners must contact me (sonya@microsoft.com) by Friday 14 January, 2011 to claim your prize. Thanks

  12. Paul – it appears as though the answer to your post wasn't published. Here it is (sorry for the delay!);

    Office 2010 Standard & Professional Plus are only available under the Volume Licensing Program. Volume Licensing customers with active Software Assurance may upgrade from Office Standard 2010 to Office Professional Plus 2010 by acquiring a Step-up License. You can learn more about this here: http://www.microsoft.com/…/office2010.aspx

    Retail upgrade versions of Office 2010 are not available. Customers can choose to buy stand alone applications such as Access if they wish to acquire the application.

  13. Synnex have selected Paul as the winner of last week's Best Question!

    Week 1 winner: Hemil Deshmukh

    Week 2 winner: Vincent

    Week 3 winner: Fiona Chan

    Week 4 winner: Paul

    Winners must contact me (sonya@microsoft.com) by Friday 14 January, 2011 to claim your prize. Thanks

  14. Brad Clarke says:

    Hi Yao,

    This is the ruling on retail Home & Business or Pro:

    1 license / up to 2 devices for same user   (So maybe one on the Home PC, one on the laptop)

    Portable device rights

    License is transferable to another PC

    Brad

  15. YAO XUE says:

    I heard the single copy of office home and business retail version 2010 can be used on 2 PCs, is that true????

  16. YAO XUE says:

    I heard the office home and business retail version 2010 can be used on 2 PCs, is that true????

  17. Paul says:

    Is there an upgrade path for Office 2010 customers similar to Windows 7 Anytime Upgrade? Give for example a customer who has 2010 Standard and wants Access 2010 from Pro.

  18. Synnex have selected Fiona Chan as the winner of last week's Best Question!

    Week 1 winner: Hemil Deshmukh

    Week 2 winner: Vincent

    Week 3 winner: Fiona Chan

    Winners must contact me (sonya@microsoft.com) by Friday 14 January, 2011 to claim your prize. Thanks

  19. Brad Clarke says:

    Hi Fiona,

    I certainly understand your pain, it's a comment I hear often. Are your customers really questioning the expense or are they questioning the value?

    I believe if your customers see more value in Office 10 v 07; cost will be less of an inhibitor.

    There are many different license models with Microsoft; some are larger upfront payments (best for customers who buy less regularly) and others that a lower annual subscription costs.   Allot of my customers/partners also work with great financing partners who have built monthly subscription models for your customers. This ensures you get your $$ upfront and the customer can pay monthly. Some new players in the space will also buddle in the forecast services cost for the customer as well!

    I recently came across ‘Talk Finance’ who has a similar model to support channel partners like yourself.

    Talk Finance

    Simon Cubbin – simon.cubbin@talkfinance.com.au

  20. Fiona Chan says:

    One of major obstacle for us:- is to convince our existing customers to upgrade from Office 07 to Office 2010.

    Most small businesses are very cost conscious and are very reluctant to do so. Will Microsoft consider to give some sort of incentives for these group of "hesitant customers"?

  21. Synnex have selected Vincent as the winner of last week's Best Question!

    Week 1 winner: Hemil Deshmukh

    Week 2 winner: Vincent

    Winners must contact me (sonya@microsoft.com) by Friday 14 January, 2011 to claim your prize. Thanks

  22. Hi Paul

    I am in the process of writing a blog post on how the different plans for Office 365 align to do different types of customers and solutions. This is a few weeks off as I am still confirming some details, just like you we still have some questions we are seeking clarity one.

  23. And another follow up for Vincent, the Single Image Master is the OEM preload, and as Dennis mentions, you can add more value for your customer by also including Office Starter, Windows Live Essentials and Security Essentials as options.

  24. Dennis Tan says:

    Hi Vicent,

    Thank you for the question. Office Starter is designed to go onto new PCs to provide users with the basic functionality of Word Starter and Excel Starter at virtually no cost. So customers that are unsure if they require the full suite of Office or the full funtionality have the ability to use Starter.

    Our research has found that a high percentage of users using Office Starter will look at purchasing the full Office suite within 6 weeks. Many partners has taken advantage of this research information and built in after service calls, as part of this call they will upsell customers from Office Starter to a full suite.

    Happy to have a more detail chat with you about this, feel free to contact me on i-dentan@microsoft.com

    Dennis Tan.

  25. Vincent says:

    For what situations would preloading Office 2010 OEM editions be advantageous over preloading the Office 2010 single-image (which can be activated with a PKC)? Thank you.

  26. Synnex have selected Hemil Deshmukh as the winner of last week's Best Question! Hemil – can you please contact me (sonya@microsoft.com) – and I will put Synnex in touch with you to organise your prize.

  27. Brad Clarke says:

    Hi Dr Megabyte,

    Students can pay for and download a copy of Office 2010 Academic for $99 from this site.

    http://ow.ly/39Ge3

    You can also sell the product.. The SKU name is OfficeProPlus 2010 SNGL OLP NL Acdmc and SKU number is   79P-03527. You will have to check with your Distributor for pricing.

    Feel free to call me if you have any questions..

    Brad Clarke

    0402 352 453

  28. Brad Clarke says:

    re: Paul Liu – How do we sell Office 365?

    Great question Paul. I say that because i have been asking the same question for the last few weeks. I have a fact sheet i would like to send to you. email me @ bradcl@microsoft.com.

    A quick overview..

    There will be two versions – This is a guide from corp, it may be different here locally by the time we go to market.

    Office 365 for small businesses  & Office 365 for enterprises

    Office 365 for small businesses – will have office web apps only – no on premise Office + Exchange + SharePoint and Lync Online.

    Office 365 for enterprises – will have two separate SKU's. One will be similar to the BPOS we know today and the other will be the BPOS we know today and Office Pro on premise. This will be all rolled into a monthly subscription fee. Only US pricing is out at the moment. $24USD User/Month

  29. Dr Megabyte says:

    So, is there only a Office Pro 2010 Academic version which is a download only via a valid TAFE or UNI account ?

    Does that mean we resellers don't get the ability to upgrade our 2007 academic customers and make a profit in the sale and see Microsoft get the exclusive on this direct deal?

    Sold over 300+ Office 2007 academic versions to school, uni and tafe students when it was an available product, now it looks like my hard work is in the hands of microsoft online sales again ??

    If you don't know what i mean just type in http://www.google.com.au  (Office Professional 2010 academic version) and it will direct you all to the online purchase and T&C store of MICROSOFT

    Would appreciate an answer ASAP

    Cheers

    Dr. Megabyte from Fix'em Up Technologies

  30. Paul Liu says:

    How do we sell Office 365?

    Do we sell 1 x Office 2010 PKC/Retail + 1 x Telstra BPOS?

    Or is there a new SKU where it includes both above???

    If so, does that mean Office 2010 is billed monthly instead of once off price???

    Thanks,

    Le Veiss Pty Ltd

  31. Brad Clarke says:

    Hi Hemil,

    Your best option is the Open Value Subscription Expanded Up-to-Date Savings Promotion. Customer can get up to 50% of the first year

    Customers who sign a new Open Value Subscription or Open Value Subscription for Government agreement and have an existing license for one of the following products:

    Microsoft Office Professional 2003 (N-2)

    Microsoft Office Professional 2007 (N-1)

    Microsoft Office Professional Plus 2007 (N-1)

    Microsoft Office Professional Plus 2010 (N)

    Microsoft Office Small Business 2003 (N-2)

    Microsoft Office Small Business 2007 (N-1)

    Microsoft Office Standard 2003 (N-2)

    Microsoft Office Standard 2007 (N-1)

    Microsoft Office Standard 2010 (N)

    Windows 7 Professional (N)

    Windows Vista Business operating system (N-1)

    Windows XP Professional operating system (N-2

    Offer

    In addition to the up-to-date savings of up to 50 percent on the first annual payment for estimated retail prices of existing desktop platform product licenses of the current (N) version or previous (N-1) version, customers who sign a new Open Value Subscription or Open Value Subscription for Government agreement will also receive the up-to-date savings on N-2 versions of existing desktop platform licenses

    Call if you wish to discuss – Brad – 0402 352 453

  32. Hemil Deshmukh says:

    Are there any incentives/discounts for Office 2007 users (Business/Personal) to upgrade to Office 2010?

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