Possible cause of Media Center remote control button issues related to HID service

Recently, I heard from a customer who had a problem where some buttons on their remote control worked but others did not.  They tried the workarounds in the Remote Control and IR Receiver Errors section of this blog article, but none of them helped.

Fortunately, they found a post on the Logitech discussion forum that allowed them to fix the problem.  I wanted to post a link to this forum post in case it is helpful to other folks who are having trouble with their remote controls.

The forum post is located at http://forums.logitech.com/logitech/board/message?board.id=general&message.id=2251, and the following is a summary of the workaround listed there that helped the customer that I heard from regarding this issue:

  1. Make sure you installed the latest drivers for your IR receiver
  2. Click on the Start menu, choose Run, type services.msc and click OK
  3. In the Services snap-in, locate the Human Interface Device (HID) Input Service and verify that the Startup Type is set to Automatic and the service Status is set to Started
  4. If the service is not started, attempt to start it by right-clicking on it and choosing Start

If the service fails to start with error code 2, use the following steps to add a new value to the registry on your system for hidserv.dll:

  1. Click on the Start menu, choose Run, type cmd and click OK
  2. Type this command: reg add "HKLM\System\CurrentControlSet\Services\HidServ\Parameters" /v ServiceDll /t REG_EXPAND_SZ /d ^%SystemRoot^%\system32\hidserv.dll /f
  3. Try to start the service again using the above steps
Comments (2)
  1. This article serves as a central location for all links to troubleshooting documentation that has been

  2. gybeski says:

    I was experiencing this problem, and I am very happy to say that this fix worked!!

    The backwards, pause, play, stop, pause, skip, etc buttons stopped working on my remote control (after installing and removing some video drivers).

    I was able to access these funtions with the mouse, but they did not work with the remote. Text just flashed up on the screen when I pushed the remote buttons (eg "Backward"). Most other remote buttons were working.

    Very happy this was such an easy fix. Thanks for the tip!

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