Update Rollup 2 for Windows XP Media Center Edition 2005 troubleshooting guide

This article serves as a central location for all links to troubleshooting documentation that has been published for Update Rollup 2 for Windows XP Media Center Edition 2005.  As new documentation is created, I will continue to add to this article.

Setup-related errors

Content protection errors

Guide download errors

Remote control and IR receiver errors

Digital Audio Service errors

Miscellaneous errors we have seen

Detailed information about Update Rollup 2 setup


Comments (110)
  1. Jack says:

    Here’s a new one – Create CD/DVD functionality decreases after upgrade. I can no longer fit as much on a video DVD as I could before the upgrade. Any suggestions?

  2. Hi Jack – You may want to try to uninstall and reinstall the Sonic encoding software to see if that helps here. Also, how much of a decrease in capacity are you seeing in your scenarios?

  3. Jack says:

    Thanks Aaron. That solved the problem. I’m back to being able to record 2 hours of tv.

  4. Duncan Rae says:

    Didn’t see this in your list of issues, but I am experiencing random TV recordings that I didn’t schedule since I installed Rollup 2. I know of at least one other person having the same issue. Once a week or so a program records on some random channel at some random time. Very weird.

  5. Shawn Neace says:


    Have you heard of this issue?

    Since applying RU2, if I play anything with an AC3 soundtrack (e.g. HDTV, DVD), then non-AC3 sound (including Media Center sounds, analog TV and non-AC3 .avi’s) will cease working unless I exit out of MCE to Windows and then restart the MCE interface. I can resolve this issue by uninstalling RU2. There are numerous people over on the TheGreenButton forums and other spots on the net having this issue. Everyone I’ve seen with this problem is using a Via Envy chipset-based sound card. I’ve completely reimaged my Media Center (much to the chagrin of my wife) and still have this issue. Here are my system specs:

    -PIV 2.4ghz CPU

    -Asus P4G8X-D Motherboard

    -1gb Crucial DDR

    -Radeon 9800 Pro

    -200gb WD Caviar PATA HD

    -Chaintech AV-710 soundcard (Envy 24HT chipset)-connected to 5.1 Receiver by Optical/Toslink cable

    -Nec 2500a DVDRW

    -Hauppage PVR-250MCE

    -Hauppage PVR-150MCE

    -Ahanix D.Vine5 case

    Your help is appreciated. I enjoy the blog. I just started reading it recently. Keep up the good work!


  6. Stephen says:

    I upgraded to both an HD (ATSC) tuner (AverMedia A180) as well as updating to rollup 2. I can record HD dvr-ms files perfectly, but am unable to burn them as a Video DVD. I can still burn (most) Standard Def (NTSC) shows, however. I have the sonic solutions encoder on my system, but rollup 2 was supposed to "improve" the functionality of burning DVDs as well as allow for HD recording (via down-converting the video) but still keeping decent quality.

    I have tried several third-party editing tools for dvr-ms files (i.e.–to convert them to other file formats) but none have worked out for me so far.

    A more detailed description (if this one doesn’t make much sense) is posted here: http://www.thegreenbutton.com/community/shwmessage.aspx?ForumID=41&MessageID=148960

    I’m at an impasse here… any thoughts?

  7. Todd Lee says:

    Last week I installed a Dell XPS 600. Initially I was able to view all of my DirecTV programming including HBO. I was playing with video card settings and an error occured. I rebooted and since then I get the restricted content message on HBO. I have tried everything I could find to correct this:

    – Deleting DRM files and resetting as described on this site.

    – Reinstalling the decoder.

    – A napster DRM reset utility that was recommended.

    After everything I still get the restricted content message after about 30 seconds on HBO. I am able to rip CD’s with copy protection enabled, then replay them. Does anybody else have any suggestions? Can I try to reinstall rollup 2?

    I really like the way media center works but this is very frustrating.

  8. Hi Stephen – Generally, the suggestion I have people try in your situation is to uninstall and reinstall the Sonic Encoders package. It sounds like you have already tried that based on your Green Button post, but if not could you please try that?

    If that doesn’t help, can you use the steps listed at http://blogs.msdn.com/astebner/archive/2005/11/17/494255.aspx to enable logging for DVD burning and then try to create a DVD, let it fail, and send me the log at aaronste@microsoft.com so I can try to take a look?

    Hi Todd – Normally, deleting the contents of the DRM folder (C:Documents and SettingsAll UsersDRM) will resolve this issue. You need to make sure that there is not any process running that has any of those files in use so that you can fully delete the folder and not leave any files behind.

    If that still doesn’t work for you, can you try the steps listed at http://blogs.msdn.com/astebner/archive/2005/10/30/487136.aspx to gather the error code and let me know what it is so I can try to ask around and see if there are other suggestions to try here?

  9. Brent says:

    Okay, here’s my problem. I’m running Media Center through a Directv set top box (D10). I programed the Media Center remote control and it seemed to take. My problem is with the channel up/down functions. If I’m on channel 206, for example, and I hit channel up on my MC remote, MC types in 2-0-7. If I go up again it types 2-0-8. So to scroll through the channels takes forever as it enters each channel number. Did I do something wrong in the setup, or is this just a glitch?

  10. Hi Brent – The behavior you are seeing (Media Center types in the channel number when you press channel up/down with the remote) is expected behavior for set-top boxes.

    There is an option in Media Center Setup when you configure the remote control and test IR blasting to enable "fast" channel changing. You may want to try to re-run this portion of Media Center Setup and see if the "fast" option helps at all here.

    Unfortunately, this channel change option will still not be as fast as changing the channels directly through the set-top box outside of Media Center.

  11. Joost says:

    Hi Aaron

    After installing RU2 it seems to me that my video settings have been changed and are out of my control. I am running on a nvidia 6600LE card in dual view mode with my MCE on my TV as the second screen. Tried several nvidia drivers to no avail sofar.

    Before RU2, I was able to use the nvidia control panel to make adjustments to the screen’s brightness, positioning, size, etc. Now, when I make such changes they seem to be discarded as soon as MCE is displayed full screen on my TV. When returning to a ‘normal’ windows screen all the before mentioned changes become effective again.

    The real problem here being that since RU2 my screen has shifted a couple of inches to the right, loosing subtitles and such on the right side. How do I re-gain control over my video/visual settings in MCE with RU2?

  12. Don Taylor says:

    Another problem with update rollout 2, I have a Sony VAIO VGC-RA840G one of the applications that come with the VAIO is VAIO Media that allows you to stream TV, Video’s, etc to other PC’s on your network. It worked fine before Rollout 2, since the update every time I try to start the media server it get a "One or more of the servers could not be started" error. I have downloaded and installed all the updates I can find for the Media Server in the hopes it would fix the problem, I have even uninstalled and reinstalled VAIO Media and still no luck, any ideas would be appreciated.

  13. darren says:


    im having some trouble wih windows media centre

    i can view videos fine on a normal media player but when i try o view video’s in media centre the screen flickers and also when you turn the volume up the screen goes black until the volume monitor in the corner disapears this is the same when viewing tv and when you change channel the blue bar at the bottom appears and the screen goes black

    can anyone help me because this is really annoying

    thank you

  14. Hi Darren – I would suggest trying to update your video drivers and decoder to see if it will help resolve this issue. I’m sorry for the hassles.

  15. matt says:

    hi, ever since i installed rollup 2 my screen has become very bright very much like what don talyer’s problem is. I have tried to change the setting but no effect. Although when i run media center in the maximized view it looks fine but if i minimize it it becomes very bright and if i play a  game the screen goes back to normal. Do you have any suggestions??

    Thank you,   Matt

  16. Hi Matt – I haven’t heard of any issues related to video display brightness like you describe.  I don’t know of any reason why Media Center would affect the brightness of the display when Media Center is not running.  You might want to check for updated video drivers and also check the settings on your monitor for brightness.

  17. SteveWeinberg says:

    Hello, and thank you for your outstanding efforts to support MCE users:

    I recently built a MCE 2005 PC, with an Asus MB, Intel P4 3.4GB, 1GB RAM, SATA HD, ATI-based Radeon X800XL graphics adapter, and a ATI Theater 550 PRO PCIE TV tuner card (both from ATI-partner OEMs).  When viewing live NTSC TV in a overlay window on the desktop, or in full-screen, and then switching to the other mode, the TV video will usually freeze, go blank, or otherwise become corrupted.  The only way to recover is to quit Media Center and restart it (no need to reboot).  As long as I start in the desired mode and don’t switch, everything else works fine.  The graphics adapter is connected to my HDTV via a VIVO component video dongle (which, BTW, doesn’t support copy protection, so it won’t show commercial DVDs, but that’s not an issue for me).  I have the very latest ATI drivers for both the graphics adapter and TV tuner.  Any ideas?  This doesn’t happen when running the TV tuner card with third-party TV software.

  18. Im banging my head against the wall!! says:

    Alright, so i have an ATI AIW 9700, im using xp media center 2005. i am having the same problem as a lot of other people with "no tuner hardware found". i foudn this website and tried all three ways to fix the problem. none of them worked so i searched harder, found out that haugpagge says to reinstall .net 1.1 sp 1 and then install rollup 2 and that that shoudl fix the problem. still no go, i dont know what else to do, i have the decoder installed and i know the tuner works as ati’s mmc works fine. please help anyone

  19. Ryan L says:

    I don’t know if this is a related issue, but I am not sure where else I can turn.  I just built an HTPC with a Gigabyte mobo, P4 2.4, MSI Nvidia 5200, 512 Mb RAM, Hauppauge PVR 150 lp, D-Link wireless card.  Everything works just fine until I try to detect the set-top box.  It either crashes (blue-screen) and re-starts the computer or freezes at the decting tv input screen.  I have updated the Hauppauge drivers and the nvidia drivers.

    Any advice/suggestions would be appreciated.  Thanks!

  20. Jordan C says:

    My shows do not record since I’ve updated. They claim to have some temporary error or power failure when I go look at them in the history. Help me.

  21. Hi Ryan – I am not sure what would cause a system crash at that stage of Media Center TV setup.  Are there any entries in the application or system event logs on your system that might help narrow this down?  It may also be worth trying to update other drivers on your system to see if that helps.

    Hi Jordan – Does this happen for all shows or just some?  Have you also installed the latest Media Center update rollup (located at http://www.microsoft.com/downloads/details.aspx?FamilyID=72a3a3e7-ebba-4aa8-8f98-6d89ed5a42a8&DisplayLang=en)?

  22. Ryan L says:

    I took it upon myself to try and fix my Media Center problem once and for all.  A friend and I have tried everything we could think of, but to no avail.  

    I could not find anything useful in the Event Viewer, and the stop errors (IRQL_NOT_LESS_OR_EQUAL, and Page fault in non-paged area) led me to believe there was a driver or hardware problem.

    I put the Hauppauge tuner into another computer with the same drivers and I was able to get it working without any issues.  I exchanged the videocard for one that I knew operated well with Windows MCE and the same crashes happened.  I exchanged the momory module with another make/brand/bus speed twice but the same crashes continued.  I removed all other cards, including the D-Link wireless and the crashes continued.  I re-formatted the HDD and re-installed Windows MCE and was careful to only install the newest drivers for each hardware component, but the crashes continued.  I then suspected that perhaps it was a software issue and tried SageTV and BeyondTV but had the same crashes in both programs on the afflicted computer, but they worked just fine with the same tuner on a second computer.  Both of these programs crashed as they were detecting the signal from the tuner.  It is interesting, however, that when my friend and I tired to get MSN messenger 7.5 to input information from the tuner, we did get a black screen but with coloured lines through it, as if the TV signal were coming from a very poor quality antenna.

    I think I may have to replace my motherboard, as it is the only thing left that I can think of.  It is a Gigabyte 8VM533M-RZ.  I updated all of the drivers and even tried newer versions of the BIOS, but nothing worked.

    Am I on the right track?  Thanks again!  

  23. Hi Ryan – I am not positive you are on the right track, but you are trying all of the same techniques that I would try if I was running into that problem – trying to isolate the root cause by removing other variables from the system.  Could this be an issue with the signal strength on your configuration?  Sorry I’m not more helpful here  ๐Ÿ™

  24. Ryan L says:

    Thank you for your help, regardless!  I purchased a new motherboard today and it worked perfectly.  I have since heard that Hauppauge 150 cards do not play well with VIA chipsets, and this seems to have been the case with my system.


  25. Matt Hills says:


    I am having a strange issue with black screen when in 1200 X 768 mode. When MCE starts up the screen goes black. However, I can see my mouse pointer and when I hit the MS Start button on my keyboard, the taskbar appears as well as the start menu, and media center shows up on the screen. I can mouse over different buttons and the sound effects occur and highlights around the various options happen. However, as soon as I click the mouse button inside media center, the screen goes black again.

    When I am in 1024 X 768 mode this doesn’t happen, however, it looks like crap on my widescreen flat panel since everything gets stretched…

    I have installed all patches and updates for my video card and MCE but I am still having this problem.



  26. Hi Matt – This sounds like an issue with the display mode configuration for either your display or your Media Center.  I would suggest double-checking one more time to make sure you have the latest drivers for your video/display adapter on your Media Center computer, then re-run display setup for Media Center after configuring the screen resolution you want to use within Media Center.

    Depending on what video card you have, there may also be a display resolution configuration tool that could be downloaded and installed from the video card manufacturer’s web site that may help tweak the display resolution, refresh rate, and other settings that might fix the display output issue you’re seeing.

    Sorry I’m not able to be more helpful here.

  27. Hareesh Khurana says:


    I’ve done research and haven’t come across anything that has helped with this issue. Basically, if I am watching an HDTV channel, and the "No TV Signal" message comes, MCE completely freezes. This is a weak signal for the channel. This used to happen in the past, but would either come back with the signal, or allow me to change channels. MCE does neither now. I don’t believe I have installed anything outside of Windows Update software that has come through on the machine. I’ve checked event logs for any indication of the cause of the problem and none is seen. As soon as I end task MCE, the system is back to normal. When MCE is frozen, the CPU usuage is about 35%.

    Any advice/help is much apprecatiated.




    MCE 2005,Intel 3.0ghz, 865gbf mb/NVIDIA 6200-128mb video card w/latest drivers, Nvidia pure video gold,1 gb memory, AverMedia 180 HDTV card

  28. Robby says:

    I have 2 MCE’s connected in a network. One is still on RU1, the second rig on RU2.

    The problem:  I can play all the shows recorded on my RU1 rig on the RU2 rig, but when I try to play a show recorded on the RU2 rig on my RU 1 rig, no sound. Something to do with AC3? All other files, like avi etc.. play on either.

  29. Hi Hareesh – I am sorry to say that I am not sure what to suggest for your scenario.  You may want to try to fix the signal strength issue to workaround this.

    Hi Robby – There were changes made to the TV playback pipeline in Update Rollup 2, so it is understandable that these recordings would not be backward compatible.  It is supported to play shows recorded in the previous version in the new version but it isn’t necessarily supported to play shows recorded in the new version in the previous version.  Sorry for the inconvenience here.

  30. I just purchased an HP m7350n to replace my aging Dell and it came preinstalled with Update Rollup 2.  I had previously used Media Center and loved the nonlinear zoom mode included with UR2, however my new PC does not seem to have the fourth zoom option!  I’ve tried various MPEG-2 encoders as well as reinstalling Update Rollup 2.  I’ve downloaded every hotfix available on Windows Update and all the updates from HP but still nothing.  It’s not available during live TV play, recorded TV playback or video playback.  Any assistance would be appreciated.

  31. Dessie says:

    New problem (well maybe) for you Aaron… I’m trying to install up the rollup – and I can’t.  I get as far as an "access denied" error and am then told everything is being reversed out.  Checking the application log shows that:

    "The description for Event ID ( 4379 ) in Source ( NtServicePack ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Windows XP Media Center Edition 2005, KB900325, Update Rollup 2 installation did not complete.."

    To give background on this, I reinstalled MCE yesterday on my home-built machine and went through the usual hours of updates until I hit two which wouldn’t work.  I followed the instructions at http://mmvr14.blogspot.com/2006/02/ehshellexe-error-application-has.html to fix the problem of Media Center not starting in the first place, and now it runs fine.  I ran a few more fixes to allow playback of protected video files in WMP10.

    Now however, I can’t get the Xbox 360 Media Extender software to install.  I have tried everything, including removing all service packs and .Net 1.1 as well as the SP1 pack – and nothing has worked.  I do not get an error code, in fact the application log says the install was successful, but it’s not because I don’t have the app to run.  I know this isn’t a hardware issue as I ran it fine on a virtual machine using VMWare; and I believe that neither Rollup 2 or the extender (either version – full or lite) are installing for the same inherent reason.

    Any ideas?

  32. Hi Caffeine Addict – I saw a similar issue with Zoom Mode 4 (the non-linear zoom mode added in Update Rollup 2).  I found I had to update my video drivers and then update the display settings to set my system into a mode that supported Zoom Mode 4.  You may want to try fiddling with your video drivers and display mode settings and see if you can re-gain this setting in that way.

    Hi Dessie – Can you please gather the log files listed at http://blogs.msdn.com/astebner/archive/2005/10/16/481689.aspx and send them to me using the contact form located at http://blogs.msdn.com/astebner/contact.aspx so I can try to take a look?

  33. germain says:

    Ive been going crazy for the past two weeks now, is there anyway i can get the mce guides for directv? please someone help me

  34. Babylonia says:

    I’m having a problem with MCE crashing after 5 or 10 mins running, it can be during playback, live TV or viewing the guide.  It worked fine before the RU2 installation.  I have the latest ATI drivers for the Radeon 9600 and can’t seem to find the source of the problem.  I’m using a Haupage 250 tv tuner.

    Any help appreciated….

  35. Babylonia says:

    I’m having a problem with MCE crashing after 5 or 10 mins running, it can be during playback, live TV or viewing the guide.  It worked fine before the RU2 installation.  I have the latest ATI drivers for the Radeon 9600 and can’t seem to find the source of the problem.  I’m using a Haupage 250 tv tuner.

    Does Norton systemworks cause problems?

    Any help appreciated….

  36. Hi Babylonia – Can you please check and see if there are any indicators in your application event log that might help explain the root cause of the crash you’re seeing?  Also, can you check and see if there is a file named %windir%ehomeehshell.crash that is crated when MCE crashes?  That might also help explain the root cause and hopefully lead to ideas for a solution.

  37. James G says:

    Hi Hope you can help me!!

    I have Media Center 2005 and Extender for my Xbox 360.

    All my videos are in MPEG 2 format and played fine on the 360 but wouldn’t play on the PC which wasnt a major issue as I mainly use the 360.

    But I decided to install InterVideo WinDVD 6.0 in the hope that I could watch on both systems and now all my video folders are empty in both Media Center & Extender – though on the recently played list the videos show and play fine and they are still physically in my videos folder. An error message comes up saying

    "No Video found. Either there are no videos or this folder is empty"

    It was suggested that perhaps version 6.0 of Intervideo was not the best version and to either upgrade to 7.0 or purchase PowerDVD 6.0 however Im loathe to spend more money if that’s not the issue!!!

    Any ideas to help me? Im unfortunately not a specialist in IT so in basic terms would really help.

  38. James G says:

    I have now rectified the problem ๐Ÿ™‚

  39. Hi James – I’m glad to hear that you have resolved this issue.  If you have a chance, could you please post more details about how you resolved it in case anyone else runs into a similar issue in the future?

  40. Caffeine Addict says:

    I’ve tried everything I can think of (video card, TV tuner drivers, even a full system restore) but still can’t get this option enabled.  Is there a registry setting which enables zoom option 4?

  41. James G says:

    Yep it was one of those "simple" things that was very easily overlooked for those looking for the solution.

    I downloaded Nvidia’s Pure DVD Decoder and uninstalled any DVD playing software (InterVideo 6.0 etc) then installed Nvidia’s Pure DVD Decoder , it still didn’t work but all my videos were MPEG 2 so I had nothing to prove that Media Center / Media Player was even recognising MPEG 1 so I downloaded a short preview movie in MPEG 1 and it turns out that both MPEG 1 and 2 had lost any association to Windows Media Player! Im prsuming that when I installed a trial of Nero Showtime (which associates MPEG1/2 with it and then uninstalled it MPEG1/2 had no applications associated with it.Which I had overlooked because it was such a *!?&^%%*!!£ simply thing to do!! So I simply ticked the "Always open this kind of file with Media Player" and hey presto.

    Unfortunately I have no idea which of these events led to it working again and whether the Nvidia’s Pure DVD Decoder actually helped (certainly didn’t harm), but trial and error and a late night soon worked for me!

  42. Hi Caffeine Addict – there is a registry setting that will disable Zoom Mode 4.  It is the following:


    Media CenterDisplay Settings]


    You may want to check and see if that registry value is set, and if so delete it on your system.

  43. Brian says:


    I’m having some strange problems. I recently repaved my MCE box with the latest bits from MS, and the latest drivers for my HW (Dell Dimension 4600 [I know, but it’s what I had laying around],  nVidia 6200 w/Component out, C-media 8768 spdif board, avermedia 180 ATSC receiver card, and ATI Theater 550pro NTSC receiver). Everthing worked pretty well with the old setup (same hardware, pre-RU2 SW).

    I’ve got three problems with the new setup:

    1) When viewing streams from the AverMeida 180 receiver, the picture is shifted up, leaving about a 1 inch black bar at the bottom of the screen. I have the latest Avermedia drivers installed. Interestingly, exiting MCE reveals a moderate amount of overscan on all edges of the picture, so it doesn’t appear to be a problem with the display adapter settings. And, more interestingly, NTSC (from the 550pro board) doesn’t have a shift, either. Smells like an AverMedia issue. Any ideas?

    2) Sound plays fine in stereo mode, but I get screen freezes and sound dropouts when in Spdif pass-thru.

    3) I live in zipcode 21044, which is in Maryland. Maryland Public TV broadcasts as many as five channels in their digital stream. I have used the somewhat lame (when are you going to fix this?) technique of associating the program guide info from the appropriate digital cable channels with the MPTV ATSC sub-channels. What’s weird is that all five channels show the program guide info for the main ATSC channel. It used to correctly show sub-channel into before RU2.

    Any help on any of these issues would be greatly appreciated.

  44. Marty says:

    I ran into an interesting problem with scheduled recordings on the recent changeover to Daylight Savings Time.  

    My Media Center is setup with 4 series recordings. The Date and Time properties under Control Panel was set to "Automatically adjust clock for daylight savings changes".

    When DST time came, the time change to the system clock occurred correctly.

    The issue occurred with 3 of the 4 recordings. One of the recordings was set to automatically record "24" from the guide whenever it was a new show. This one worked correctly. The other three recordings where channel and time combinations set to record on weekdays. For example,

    Channel 5  from 11:00 am – 12:00 pm

    Channel 3  from 12:00 pm – 12:30 pm

    Channel 5  from 12:30 pm – 1:00 pm

    After the DST change, the series recordings became:

    Channel 5  from 12:00 pm – 1:00 pm

    Channel 3  from 1:00  pm – 1:30 pm

    Channel 5  from 1:30  pm – 2:00 pm

    To fix, I had to reset the times on the 3 incorrect series recordings and then all was OK. Thought you would want to know about this.


  45. Many folks who have run into trouble downloading guide data within Media Center have tracked the issue…

  46. ernie says:

    My windows mce laptop with intel grpahics drivers is connected via s-video to an hdtv capable tv.  I can operate fine outputting to the hdtv EXCEPT when i go to media center.  

    I hear the media center welcome sound and then the tv goes black and no selections can be made.

    HELP!  I have seen this exact same problem on other forums with no successfull fix.

    Many thanks

  47. Hi Brian – We have seen some issue with AVerMedia hardware, and we are working with them to try to encourage them to provide updated drivers.  In the meantime I’m not sure what to suggest.  I also don’t know what to suggest for your 2nd issue about sound playback.

    Your 3rd issue sounds like the bug described at http://blogs.msdn.com/peterrosser/archive/2006/01/30/519576.aspx, and if so, that issue is a known bug that will be fixed in a future Media Center hotfix rollup package.  I’m sorry I’m not able to be more helpful here.

  48. Caffeine Addict says:

    Thanks a ton for your help; that registry setting was exactly what was stopping it.

    I figured it was something like that holding it back and let’s just say HP tech support was . . . unhelpful . . . (aka didn’t have a clue what I was talking about).

  49. DarrenBC says:


    I’m not absolutely sure this connects with Rollup 2, but my problem started shortly after.  I’m on Media Center 2005, and My live tv signal from my settop box, which was once great, suddenly became a signal that was now interrupted in 1 second intervals by a black screen.  TV show, black screen, Tv show, black screen.  Naturally it’s annoying.  Recordings before are still fine, recordings now are like live TV.  If I apply cable directly from the wall, the live tv is fine.  I’m in Canada, and use Shaw systems for cable and I know they’ve installed an HDCP signal so I don’t know if it’s my set top box or the roll up 2.  Has anyone else seen this particular problem?  I’ve searched the net for the last 2 weeks but no one anywhere mentions this particular situation.  I had FINALLY a way to record my HDTV channels and now it’s gone.  I’m finding myself getting so frustrated by this, I hope I’m not alone with this one.

  50. DarrenBC says:


    I’ve got my television signal back normally.  My cable company set up a ‘Video on Demand’ option for my set top box and I lost my normal signal on my Media Center through the box.  After 2 or 3 weeks (I kept checking) the signal finally came back.  So sometimes I guess it’s not fair to blame Media Center for problems that crop up.  THIS time it was something in the signal from my Set Top Box that screwed up Media Center.  What ever was wrong was corrected by my cable company.  Of course, maybe it was evil spirits or voodoo, these days what do I know?

    Just thought it might be of use to anyone else out there who may experience a similar problem.

  51. dingo says:

    How can I find out if Rollup2 was actually installed on my machine?  I was told that it was installed by the vendor (Monarch) but I can’t find any evidence that it was.

  52. Hi Dingo – This is a good question, and I posted a new item on my blog with the answer.  Please check out http://blogs.msdn.com/astebner/archive/2006/04/30/587290.aspx and let me know if you have any questions…

  53. Jerry Garcia says:

    Hey everyone:

    I have a problem with my Windows Media Center. Everything works fine except that when I play a video or DVD in full screen mode, the image freezes and starts jumping (I call it the jumpng bean effect). I can still hear the audio of the video playing. All my video drivers are up to date and I’ve installed Power DVD 7 and Nero 7. Can anyone help????


  54. Rob says:

    Hmm…just went through a ton of the fixes on here…great stuff.

    I still have one minor but really annoying issue. Once I install the rollup 2 update, the actual selection sound in Media Center is very fuzzy/scratchy (I.E. you can scroll up and down in my music and you will get the little beep beep beep as you scroll crystal clear, but the noise you get when you actually click to select an artist for example sounds terrible). If you uninstall Rollup 2 it goes away. Just wondering if anyone else has experienced this/heard of this?

  55. Walt Jones says:

    When I try to install this roll up I get the following errors in the log file and have no clue where to go from here:


    0.359: ================================================================================

    0.359: 2006/05/17 15:00:12.546 (local)

    0.375: c:5ff5f15e11d0aa2b8692504d81eae658updateupdate.exe (version

    0.406: Hotfix started with following command line:

    0.796: Return Value From IsMediaCenterPC = 1

    0.796: IsMediaCenterPC returned value( 0x1 ) which is Equal To 0x1

    0.796: Condition succeeded for section PreReq.SingleOp.MediaCenter in Line 1 of PreRequisite

    0.796: SOFTWAREMicrosoftWindowsCurrentVersionMedia CenterIdent is Not Equal To Specified Value

    0.796: Condition Check for Line 2 of PreRequisite returned FALSE

    0.796: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    0.796: KB914548 Setup encountered an error:  Setup cannot continue because one or more prerequisites required to install KB914548 failed. For More details check the Log File c:windowsKB914548.log

    0.828: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    0.828: Setup cannot continue because one or more prerequisites required to install KB914548 failed. For More details check the Log File c:windowsKB914548.log

    13.250: Message displayed to the user: Setup cannot continue because one or more prerequisites required to install KB914548 failed. For More details check the Log File c:windowsKB914548.log

    13.250: User Input: OK

    13.250: Update.exe extended error code = 0xf0f4

    13.250: Update.exe return code was masked to 0x643 for MSI custom action compliance.

  56. Hi Walt – The error that is causing this setup to fail is the following:

    SOFTWAREMicrosoftWindowsCurrentVersionMedia CenterIdent is Not Equal To Specified Value

    Can you check and see what the exact value is for HKLMSOFTWAREMicrosoftWindowsCurrentVersionMedia CenterIdent on your system?  The KB914548 hotfix has a prerequisite that Update Rollup 2 for Media Center 2005 be installed, and Update Rollup 2 should set the Ident value to be = 4.0.

    If you do not already have Update Rollup 2 installed, please try to install it first from http://www.microsoft.com/downloads/details.aspx?FamilyId=E5DAF37E-E243-4410-BC51-81CF2B56FE6E&displaylang=en and then try to install KB914548 again.

  57. SABE says:

    Guys! I got problem! I can’t seem to successfully ROLLUP to the 2nd version!

    i get an error saying it had failed?

    "unable to install Update Rollup 2 for Windows XP Media Center Edition 2005 (KB900325)"

    Any ideas?

  58. Walt Jones says:

    Thanks for the help. The ID was set to 3.1

  59. Hi SABE – Can you please use the instructions listed at http://blogs.msdn.com/astebner/archive/2005/10/16/481689.aspx to gather and send me the log files from Update Rollup 2 setup so I can try to take a look and see if I can figure out what is causing this error?

  60. Terence says:

    Hi, after installing this update on a HP Pavilion DV8235NR laptop and launching media center, I get a ehExtHost.exe – Common Language Runtime error. Everything still works but the annoying error message comes up. Is there a fix for this? Thanks!

  61. Hi Terence – Do you have any information in your application event log related to this error that might be useful for narrowing this down?  Also, do you have any Media Center add-ins installed on your system?  Generally, when ehExtHost crashes, it means that a Media Center add-in is crashing when Media Center tries to load it.

  62. bazcaz says:


    I have been having some problem in exiting mce after installing rollup 2 for instance if I try to exit mce during the playing of a video it will crash saying the normal process id (0xxx) popup.

    Also lets say if I hit the windows logo icon in the top left to return to the main interface of mce it will also crash.

    This happens whether I have a dvd running in mce or if I am running something out of My Videos.

    I have repeatedly tried reinstalling mce and update rollup and also .Net framework 1.1.I think I have pinpointed the problem and I think it has to do with ehRecvr.exe.

    If I run the command

    "%windir%ehomemedctrro.exe /o /p RunOnce"

    I get a popup saying

    "This application (ehRecvr.exe) has failed to start because faultrep.DLL was not found.Re-installing the application may fix this problem."

    However unfortunately reinstalling isnt helping any ideas??

  63. Hi Bazcaz – I suggest trying to run the steps listed at http://blogs.msdn.com/astebner/archive/2006/02/17/534559.aspx to try to resolve this crash.  Please let me know how it goes for you.  If you still run into errors, can you please send me the files %windir%medctroc.log and %windir%ehomeehshell.crash so I can take a look?  You can send them to Aaron.Stebner (at) Microsoft (dot) com.

  64. RareButSeriousSideEffects says:

    Howdy Aaron…

    Before I query & just whine, let me express my respect for you & your blogging; it’s unusual to come across a technical authority who’s as accessible & dedicated to the user base as you. Apologies in advance if anything I b*tch about happens to be your code… ๐Ÿ˜‰ I appreciate that it happens to the best of us, despite my frustration with the difficulty level in resolving this.

    I’ve had five weeks of bench time from work to get a MCE 2005 setup working through Rollup 2 and beyond (hopefully to the July Rollup), starting with bare metal. I was hoping to spend more time at the pool, but that wasn’t in the cards. After 4 attempts, I haven’t yet found a path to a working >= Rollup 2 system — neither by pre-rollup preparation or post-rollup repair strategies (component registration, RepairMCE 1 & 2, KB patches, etc.)

    I’ve now nLite’d & Acronis imaged my fully functional setup, which is patched through Rollup 1. Since this gives me more freedom to experiment, with any luck I’m hoping to arrive at a solid enumeration of conditions under which MCE Rollup 2 and the July Rollup *will* install cleanly & leave tuners functional, complete with "musts" & "must nots." I’ve tried other such lists to no avail, so I’m starting my own. Perhaps this could be a blog topic if I arrive at a reliable list before a solid, stable Rollup gets released. I’m subscribing to this thread, and will post all my updates here unless you want to make this its own topic & redirect comments there.

    Any additions or corrections here would be greatly appreciated. My current list is apparently incomplete, but here it is… thanks much:


    Checklist for installing MCE2005 Rollup 2:


    KB904706 *Not* installed (until afterwards);

    KB912812 *Not* installed (until afterwards);

    KB886904 *Not* installed (until afterwards);

    MCE Rollup 1 installed;

    KB891592 installed;

    KB899337 installed;

    .NET Framework Version 1.1 Installed

     (2nd thing prior to rollup)

    .NET Framework 1.1 SP1 Installed  

     (Immediately prior to rollup)

    %windir%system32mscoree.dll version >= 1.1.4322.2032

     (but perhaps < 2.0.xxxx during rollup install?)

    Additional questions:

    Am trying individual component installs next; is there

    any one or more of them after which Media Center would

    *not* be expected to function after a reboot? (i.e.

    do any of them take out functionality but depend on

    a subsequent one in the manifest to restore it?)


    Checklist for installing MCE July 2006 Rollup:


    (Unknown so far)


    My system specs:


    ASUS M2N-SLI Deluxe mobo

    AMD Athlon 64 X2 3800+ Dual Core processor

    2 Gb DDR2 dual-channel Patriot 667Mhz RAM

    nVidia 7600 256Mb PCI Express 16x graphics

     nVidia ForceWare 91.33 Beta Drivers

     -Dual-core patched w/AMD & MS hotfixes,

      boot.ini & registry patches; no more

      bluescreen or lockup issues whatsoever.

    Hauppauge PVR-150 MCE Kit analog tuner–

     Signal from Motorola cable box via S-Video

     Driver Release (04/13/06)

    AverHDTV A180 ATSC Digital Tuner (OTA)

    nVidia Pure Video Platinum 1.02-223 as preferred codec

     (MCE Compatible & Windows Media compatible per checkup util)

    System drive = Seagate SATA 3Gb/s, 300Gb, 7200RPM

     (Temp dir & pagefile on another of the above)

    Media storage: 1TB SATA nVidia RAID in RAID 5 formation (3 x 500gb)

  65. Hi RareButSeriousSideEffects – This list is pretty good so far.  Here are a few comments:

    1.  I’ve seen a few other cases besides KB912812 that can cause problems during Update Rollup 2 setup but I don’t know their KB numbers off the top of my head anymore.  I’ll keep an eye out for them and post updates to my blog.

    2.  Update Rollup 2 contains all of the fixes in Update Rollup 1, so there is no need to have that installed beforehand.

    3.  Update Rollup 2 includes KB891593 and KB899337 as chained prerequisites, so there is also no need to have those installed beforehand.

    4.  You can check for %windir%system32mscoree.dll version >= 1.1.4322.2032.  You do not need to exclude 2.0.50727.42.  I have seen Update Rollup 2 install fine if you have the .NET Framework 1.1, 1.1 SP1 and 2.0 installed.

    5.  There should not be any dependency issues in the individual component installs you mention that would cause functional problems within Media Center.

    Hopefully this helps.  I’m sorry this has proven to be such a hassle for you  ๐Ÿ™

  66. doombar says:

    Hi, Aaron;

    I have asked around and dont know where else to go!

    I have a Club 3d Zap1000MCE card (with bundled Sonic software as decoder etc.) running on an installation of MCE2005 rollup 2 – having previously run under Vista for a few months with Excellent performance on TV etc.

    Unfortunately, MCE (2005) is not showing the TV picture at full resolution (Am not sure of the DVD but absolutely CERTAIN about the TV).    Input is from SKY+ STB via s-video port.  I can exit MCE and run "DScaler" and set it to "PAL-I" and I get full res (720 X 576?) but under MCE / Live TV I am getting less than that – visibly less.  Looks like either it is trying to display at 480 vertical or maybe is not getting the full interlaced pair of pictures (I can see "Combing" effects on high-contrast text which I would expect to see on a single field freeze-frame).

    Is there a setting I can change to ensure full resolution?  As the card is working correctly (Evidenced by DScaler) and I KNOW that MCE is capable of running at full res (Have seen it do so elsewhere) I can only assume that this is either an MCE interface driver issue or somesuch?

    I really hope you can help me out with this one – after a few unfortunate driver issues with Vista, I was kind of hoping that running MCE2005 would finally keep the rest of the family happy with it’s track-record of stability etc.

    In-case it affects anything, the machine is a P4-HT 3.4GHz with 2Gb RAM.

    Kind regards, (and great blog, BTW)

    – Richard.

  67. MSDN Archive says:

    Aaron – thanks so much for the rich content on the blog. This thread came up when I did a MSN search for the error message on the failed recording yesterday evening. The problem I have is with a show that was supposed to be recorded on 9/3/06 (Sunday). The recorder history says the Desperate Housewives (on broadcast: KOMO ch 4) did not record because "Recording of this content is prohibited by the content provider." As a confessed addict to the show, I can say I am definitely going through withdrawl now… So, the content provider (ABC) has prohibited me from recording this show off of broadcast TV? Do I actually need to break out my video tapes again and record the show on analog tape???

    my MCE box is based on an Asus A8N-VM CSM mobo (http://usa.asus.com/products4.aspx?l1=3&l2=15&l3=210&model=766&modelmenu=1), and I am running a single-core athlon 64 chip (since MCE definitely does not like the dual-core chips…) with the paid version of the nVidia purevideo decoder.

    I’d like to find out whats going on here… please let me know, as there should be nothing on the planet that would prohibit me from recording commercial broadcast TV… isnt that kind of the point of media center anyway? Hrmph. Any help would be appreciated, please don’t make me go back to video tape… ๐Ÿ™


    John Boal (alias JBoal)

  68. Hi JBoal – I have had that message appear a couple of times for ABC shows in the Seattle area in the past.  They were both one-time problems and our TV team believes that it was some kind of inadvertant error on the broadcaster’s side.  Can you please keep an eye out and let me know if you see this type of error again in the future?  I’m very sorry for the inconvenience.

  69. dpfeif says:

    Just had this occur in Arlington Texas, this evening.

    Anyone have thoughts?


  70. annetoal says:

    I’m in South Texas and had the same problem trying to record Desperate Housewives on KRGV in Weslaco Texas last night (Sept 17). Interestingly, the prohibited content message came up both trying to record the local off-air HD signal, and the standard resolution TV signal on local satellite (Dish Network).

  71. JayTee says:

    I have seen this problem happen in the last few weeks with both Desperate Housewives and with ER, on analog cable channels (from Comcast in the Seattle area). Should this even happen on analog channels? Does this have anything to do with changing which drive the TV records to? I have two 250GB drives for recorded TV. As one drive fills, I change the recording target to the other drive. The broadcast flag (if present), theoretically prevents "redistribution" and I wonder if this has anything to do with changing what drive I record on?

  72. Hi JayTee – No, changing the drive that recorded TV is stored would not affect this.  Media Center is reacting to a flag that is a part of the broadcast signal, not any settings on your PC.  We have heard multiple reports of this issue for that episode of Desperate Housewives and are trying to track down what happened on the broadcast side.  In general, this should not happen for over-the-air shows like that, and I apologize for the inconvenience.

  73. fordc03 says:

    There is a bug in MCE…try downloading the following hotfix to resolve the DRM issue with DEsperate Housewives and other shows that won’t record.


  74. MSDN Archive says:

    I installed no new patches or updates, and MCE did in fact record Desperate Housewives as per normal. ABC must have fixed their broadcast flag I guess.

    And There Was Much Rejoicing.


  75. sbblog@microsoft.com says:

    I just got my xbox 360 today and I installed the "Update Rollup 2" for mce 2005 today. When I run the mce extender program from xbox.com/pcsetup, it gives this message:

    "There is a problem with the installation of Windows XP Media Center Edition 2005. Uninstall the update to Media Center Edition 2005 and then re-install the update from the Microsoft Update website. Then run XBox 360 Setup again"

    Well I tried uninstalling and reinstalling the update with no luck.

    My computer is a Dell XPS Gen 4, domain joined. Any help ?


  76. Hi SBBlog – Windows XP Media Center Edition does not support domain joining, so I’m not sure if that is causing an issue here.  There is a list of log files for Xbox 360 PC Setup in the blog post at http://blogs.msdn.com/astebner/archive/2006/03/21/556297.aspx.  One of those might help better explain what is causing this install failure.  If you cannot figure anything out by looking at the logs yourself, you can zip and send them to me at Aaron.Stebner (at) microsoft (dot) com and I can try to take a look.

  77. selvidge420 says:

    I can’t uninstall the KB904706 update at all.  Installed over it to try and get the option to remove in add/remove, but no luck.  It was inclided in this release of MCE and after installing it again today, it just says it was added today, no change in the ability to remove.  Any ideas?  I tried the fix of removing C:windowssystem32guartz.dll while in safe mode and it won’t allow the deleting to take place.  I don’t think my PC is recognizing my want for safe mode.


    AMD 64 4000+ 939

    Abit UL8

    1GB Kingston RAM

    ATI Radeon x1600 512MB AGP

    Sapphire Theatrix 550 pro

    2x 250 Seagate IDE drives

  78. Hi Selvidge420 – I suggest trying to use the manual install steps for Update Rollup 2 that are listed at http://blogs.msdn.com/astebner/archive/2006/05/22/604380.aspx, except skip step 7 (which I believe is the step that is failing on your system).

  79. postal64 says:

    Hello all. I am having trouble getting the Windows IR Blaster Buds to communicate channel-change with the first one of my 2 STSs in MCE. I just added a 2nd STB connected to my nVidia Dual Tuner and since then I canโ€™t get the IR Blaster to send a signal to the 1st STB anymore. The IR blaster cable 1 wonโ€™t fire-up, though it used to work a few moments ago! However, the newly installed 2nd STB receives the IR signal and change channel. I canโ€™t figure out what the problem is. I already went several times through the whole TV Signal Setup and Iโ€™ll appreciate if someone could help me with this.

    I tried all remote setup options in MCE but none are working for the 1st STB while all are working for the 2nd STB. Both STBs are identical (Scientific Atlanta 3250).

    Since I was previously using MCE with one STB only, is there maybe something to reset or clear before trying with 2 STBs? This is getting super frustrating…Iโ€™m lost! Thanks.

  80. hating_MCE says:

    I have been trying for the last 3 months to no end. I have tried everything listed on the site but I still can’t run Set-up MCE after rollup 2, I’m running MCE 2005 on an HP pavillion a1110y, along with another Sonic(roxio) which no longer wortks ever since I installed rollup 2 and WMP11, when I try to run installation when I get to the section after I select Tv signal provider I click next to download the progam guide it hangs forever and i recieve "error code 3" I have tried everything I could find except sytem restore or complete re-install, both of which I’d like to avoid at all cost.

    Please help


  81. Hi hating_MCE – Can you please zip and send me the log files listed at http://blogs.msdn.com/astebner/archive/2005/10/16/481689.aspx so I can take a look?  My email contact information is in that blog post as well.

  82. StevenPK says:

    Here in Vancouver, Canada I’ve been getting the same message "Recording of this content is prohibited…etc" whenever I try to record ANYTHING off Encore Avenue 2, via Shaw Cable.

    Is there any fix yet for this?



  83. Hi StevenPK – There was a hotfix released that might help in this scenario – KB913800, which you can download at http://www.microsoft.com/downloads/details.aspx?FamilyId=1C43E655-810C-43C6-B553-175B2C1A588F.

  84. StevenPK says:

    Thanks for the link Aaron, but…

    I did a straight install and tried to record.  No joy.

    Did a reboot.  No joy.

    Am I doing something wrong?

    I’m running MCE Software Version: 5.1.2715.3011 (xpsp(wmbla).061009-1511) Update Rollup 2

  85. Hi StevenPK – I wasn’t sure whether this hotfix would help in your scenario or not, so I doubt you did anything wrong.  Unfortunately, the only suggestions I know of to try are already listed in my blog (the "Content protection errors" section at the top of this blog article).

    Are you able to record any other protected content, or is it specific to this channel?  This could be caused by incorrect broadcast flags being set by your cable provider, or it could be something else wrong within the digital rights management subsystem on your computer.

  86. StevenPK says:

    I am seemingly able to record other protected content since I often notice I have recordings that are described in ther details as being protected or some such.  These always play back no porblem, even when I’ve moved them to anotehr drive to create space.

    In fact EA2 is the only channel I cannot record although I can watch it.  I have written to them for an explanation but am not expecting much. I am also going to see if Shaw can shed any light on this but I doubt they will be able to help.

    I have also been unable to find any other data or post that quite matches what I am experiencing (ie absolutely no recording but I can view unhindered).

    The only other DRM issue I ever experienced was with WMP 10 and some music but a hotfix worked for that.  

    F.Y.I – I am now using WMP11.  I am also still using XP.



  87. stekt says:

    my problem was "Update Rollup 2 setup fails while trying to install KB891593" so I uninstalled the KB904706 Security Update and now I get a message saying,

    "Setup cannot continue because one or more prerequisites required to install KB913800 failed."

    help, please

  88. Hi Stekt – Can you please use the instructions listed at http://blogs.msdn.com/astebner/archive/2005/10/16/481689.aspx to gather, zip and send me the log files from this scenario so I can take a look and see if I can figure anything out?

  89. mark88 says:

    MCE2005 Has been bar far the worst OS ive evrer installed. These are my problems

    1: Everytime i try and install Update Rollup2 it says "This can only be run on Media Center 2005"

    2: Media Center for one dosent even work. Just open it and it gathers exception data.

    3: without rollup2 i cant do anything

    Really i dont mind taht much if media center dosnet wok. I just need update rollup 2 installed so i can install things. Because having these programs taht wont install sucks and i dont  want to reinstall my xp pro by reformatting hard drive again..


    P4 2.8Ghz

    Intel 845ge chipset

    Nvidia 5200 grx card

    512 DDR Ram

    NEC DVD/CD RW Drive( Not properly working correct)

    Any idea? Thanks

  90. Hi Mark88 – I’m sorry for the hassles that this scenario is causing you.  There are some cases I have seen in the past where the version information for Media Center 2005 gets changed to an incorrect value in the registry, and that can cause Update Rollup 2 setup to think you do not have Media Center 2005.  Can you please try these steps to workaround that:

    1.  Click on the Start menu, choose Run and type cmd

    2.  Run the command reg add "HKLMSoftwareMicrosoftWindowsCurrentVersionMedia Center" /v Ident /t REG_SZ /d 3.0 /f

    3.  Re-run Update Rollup 2 setup

    If this doesn’t help, please use the instructions listed at http://blogs.msdn.com/astebner/archive/2005/10/16/481689.aspx to gather, zip and send me your Update Rollup 2 setup log files so I can see if there are any other possible problems and suggest additional workarounds.

  91. mark88 says:

    Its installing right at the moment. ill inform you off success or not. Do you still want the log files and if so how to contact you.

    Thanks (Fingers Crossed)

  92. Hi Mark88 – If setup fails to install, I’d like to see the logs to see if I can figure anything out.  The blog post at http://blogs.msdn.com/astebner/archive/2005/10/16/481689.aspx contains a contact email address you can use to send them to me.

  93. mark88 says:

    ๐Ÿ˜€ thanks alot. Everything works fine now. Cant believe it was something as simple as NET. Framework :P. Anyway anywhere you can donate? Like paypal.



  94. To summarize for anyone reading this blog post in the future, I had Mark88 send me log files and I found that Update Rollup 2 was failing to install because the .NET Framework 1.1 and 1.1 SP1 were not installed on the system.  Update Rollup 2 requires both of these be installed before it will install.  You can find these packages at the following locations:



  95. alstewart73 says:

    Hi there,

    When I run MCE R2 the only options I have are for My Pictures, More Programs and Settings. That’s it!

    No access to Mt TV, My DVD’s, or anything else at all!

    Please can someone shed some light on this?

    I tried re-installing Media Center from the Media Center update section but no joy.


  96. Hi Alstewart73 – Were the TV and DVD options available on your system prior to upgrading to Update Rollup 2?

    For the TV menu – it is possible that your tuner is not compatible with Update Rollup 2 or that you need to re-run TV setup.  I’d suggest trying TV setup again, and if that does not report a tuner, try to update your tuner driver to see if that helps.  If none of those help, you can evaluate the compatibility of your tuner with the Media Center Diagnostics Kit that you can download from http://www.microsoft.com/downloads/details.aspx?FamilyID=ce06d6a7-de56-4d82-bf5f-6f6e1296a934&DisplayLang=en.

    For the DVD menu – the My DVDs menu only appears in Media Center if you have a DVD changer installed or you have changed the registry using a tool like TweakMce.  You can download a version of TweakMce for Update Rollup 2 at http://www.microsoft.com/downloads/details.aspx?FamilyId=3400190A-511A-4A3A-9B89-524511A76F58&displaylang=en, and there is an option in there to enable the My DVDs menu.

  97. Sean Hann says:

    Hello Aaron; I have Media Center with Rollup2.  Since December we have lost the ability to fast foward or rewind while watching live tv. All we can do is shuffle back 7 seconds at a time or shuffle forward 7 seconds at a time.  Have you heard of this problem? Do you know of a fix?

    Best regards


  98. Hi Sean – Do you know if this issue is with Media Center itself, or is it specific to the remote control buttons?  For example, can you use the on-screen FF/Rewind buttons with a mouse from within Media Center?  I’ve heard of a couple of issues where the remote buttons stopped working, and those were resolved by using steps like the ones at http://blogs.msdn.com/astebner/archive/2005/12/29/508147.aspx, but I can’t tell for sure if this is similar to your scenario or not.

    If that is not the issue, I haven’t heard of anything like this before.  It might help to post a question on the Microsoft.Public.Windows.MediaCenter newsgroup to see if anyone there has any suggestions.

  99. parecon says:

    Aaron, advice for someone looking to remove rollup 2 that was preinstalled?  Thanks

  100. yahooligans says:

    I have this new computer since November, and then shortly after Christmas XP Media Center stop playing sound for Live TV, at the same time, Internet Explorer stopped playing midi on websites, then just last night, Window Media Player 11 stopped playing midi.  I hope someone can help me to get these sounds back.


  101. Hi Parecon – I would like to understand better why you want to remove Update Rollup 2.  Can you describe why you need to?  It contains bug fixes and feature enhancements above and beyond Media Center 2005, including supporting Xbox 360 extender devices.  Plus it is required as a prerequisite before you will be able to install Windows Media Player 11.

    In order to uninstall it, you can go to Add/Remove Programs, select the Show Updates check-box, then scroll to the bottom and uninstall the item named Update Rollup 2 for Windows XP Media Center Edition 2005 (KB900325).

  102. mapitman says:

    I can’t get the update to install. Every time I try it says: "This upgrade can only be run on Windows XP Media Center Edition 2005". I am running version 5.1.2700.2180.

  103. Hi Mapitman – It sounds like one of the Media Center registry values might have gotten reset to an incorrect value on your system.  That would cause Update Rollup 2 setup to think that you are not running Media Center 2005 even if you really are.  Can you please try the following steps to see if they will resolve this issue on your system?

    1.  Click on the Start menu, choose Run, type cmd and click OK

    2.  Run this command:  reg add "HKLMSoftwareMicrosoftWindowsCurrentVersionMedia Center" /v Ident /t REG_SZ /d 3.0 /f

    3.  Try to run Update Rollup 2 setup again

    If the above steps do not help, please use the instructions at http://blogs.msdn.com/astebner/archive/2005/10/16/481689.aspx to gather and send me the log files from your system so I can take a deeper look.

  104. marathons55 says:

    I have an xp machine running media center with media player 11>  My machine is a sony vgc-rc210g with all updates to xp and media center.  No zone alarm.  I am running the mcafee version of aol security center ie firewall, spyware and virus protection.  media center opens and works fine except to watch tv and I get the temporary disk error screen pop.  I assume something is blocking access from the app to the hard drive (DVR)?

    I have read all the blogs and what have you that I can find but to no avail?  any ideas

  105. Hi Marathons55 – I haven’t heard of this type of error before.  It does sound like a DVR error (because even for live TV, Media Center records a buffer in the background for when you press pause, etc).  I’d suggest posting the full text of the error message at one of the following locations and hopefully someone there will be able to suggest a solution:



  106. vviiv5 says:

    Dear Aaron,

    I tried to install Rollup 2 update Update for Windows XP Media Center Edition 2005 (KB913800)

    but installation was unsuccesful. Following is the log:


    0.078: 2007/07/27 23:20:38.546 (local)

    0.078: c:1f0bcfb28b6b6985ec8b80434569148aupdateupdate.exe (version

    0.094: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f

    0.094: Hotfix started with following command line:

    0.094: CreateUserInterface:  GetProcAddress for DefineInstallCustomUI failed:  0x7f

    0.156: SYSTEMWPAMediaCenterInstalled is Not Equal To Specified Value

    0.156: Fist Condition in Prereq.CheckRegistry.Section Failed

    0.156: Condition Check for Line 1 of PreRequisite returned FALSE

    0.156: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    0.156: KB913800 Setup encountered an error:  Setup cannot continue because one or more prerequisites required to install KB913800 failed. For More details check the Log File c:windowsKB913800.log

    0.203: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    0.203: Setup cannot continue because one or more prerequisites required to install KB913800 failed. For More details check the Log File c:windowsKB913800.log

    3.703: Message displayed to the user: Setup cannot continue because one or more prerequisites required to install KB913800 failed. For More details check the Log File c:windowsKB913800.log

    3.703: User Input: OK

    3.703: Update.exe extended error code = 0xf0f4

    3.703: Update.exe return code was masked to 0x643 for MSI custom action compliance.


    I would appreciate your help in fixing this issue.



  107. Hi Vviiv5 – KB913800 requires that you first install Update Rollup 2 for Windows XP Media Center Edition 2005.  Here are steps you can use to install that:

    1.  Install the .NET Framework 1.1 from http://www.microsoft.com/downloads/details.aspx?FamilyId=262D25E3-F589-4842-8157-034D1E7CF3A3&displaylang=en if you haven’t already.

    2.  Install .NET Framework 1.1 SP1 from http://www.microsoft.com/downloads/details.aspx?familyid=a8f5654f-088e-40b2-bbdb-a83353618b38&displaylang=en if you haven’t already.

    3.  Install Update Rollup 2 from http://www.microsoft.com/downloads/details.aspx?FamilyId=E5DAF37E-E243-4410-BC51-81CF2B56FE6E&displaylang=en.

    If you run into any install errors during Update Rollup 2 setup, please zip and send me the logs listed at http://blogs.msdn.com/astebner/archive/2005/10/16/481689.aspx.  My email contact information is also included in that post.

    Hope this helps!

  108. fellowsuk says:

    i know this is an old thread now, but iv searched and searched trying to install rollup 2. its saying i need media centre 2005, trust me i have it. iv checked that my string is 3.0 i’v uninstalled net framework and re-installed it, still nothing. the only thin i have noticed is that im not 100% sure if i have rollup1 installed. iv downloaded every media center update on microsofts site and NOTHING will install!(i was hoping something would fix the problem) thanks for your help.

    stressed Matt

  109. Hi Fellowsuk – I’m sorry for the hassle that this issue is causing for you.  Update Rollup 2 is checking for the following 2 registry values to determine that you have Media Center 2005:


    Installed = 1 (REG_DWORD)

    [HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionMedia Center]

    Ident = 3.0 or 3.1 (REG_SZ)

    Both of these must exist, be one of the specified values, and have the specified data type.

    You may want to try the manual install steps listed at http://blogs.msdn.com/astebner/archive/2006/05/22/604380.aspx and see if that helps work around this as well.

  110. fellowsuk says:

    unfortunatly both of those values are present and accounted for! im having alook at the manual installation, thank you for your amazingly quick reply.

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