Collecting the Application and System Event logs

In this quick blog post, we are sharing steps you can follow to help gather the Application and System event logs that are often requested when troubleshooting Browsers related scenarios by our Browsers Support team. This can also be useful for other Windows related troubleshooting steps. The Batch file can be modify to meet your…

0

Temporary Internet Files Setting Reference

This is an informational blog and intended to help you familiarized where is the Browser History / Setting  / Temporary  Internet files Tab configured in the registry. The Default configuration is set to Automatically to help optimize performance. Reminder: We do not recommend changing from the Automatically default setting as it can impact your client…

0

Troubleshoot Browser scenarios using Problem Step Recorder (PSR.EXE)

Hi there! In this blog post, we are sharing the PSR windows build-in tools you can use to help record scenarios that are not always easy to explain over the phone. The Problem Steps Recorder (PSR.exe), was first shipped in Windows 7 (and above). This tool enables the collection of the actions performed by a user…

0

How to enable Blob-Downloads in IE through in Trusted Sites

This post covers the File Download IE setting, IE Zone settings and Saving files locally using Blob and msSaveBlob. In case you want to limit the users to download files in the Internet zone, you can disable the “File Download” option in the Internet security zone. By that, users are only able to download files…

0