IIS Manager hangs up on the loading procedure after the OS upgraded from Windows 2000 to Windows 2003. Customer could open IIS Manager but found it hang when right click any item on the left pane. Meanwhile, customer could still browse web pages from the clients.
Customer tried to reinstall IIS but the problem still existed. Checked files under %windir%\system32\inetsrv, there were several files with different versions and they should not be included in a clean installation. Checked iis6.log file and found several flags were set to 1 which means the installation is not completed correctly. So we suggested customer uninstalling IIS and deleting all files under inetsrv and then re-install IIS again using the latest Windows 2003 service pack.
After re-installed IIS, the problem still occurred. We recommended capturing both IIS and MMC hang dump for analysis.
Based on the hang dump of mmc.exe, we can see:
# ChildEBP RetAddr Args to Child
04 0007eed4 63783b41 00000001
07 0007efa4 4aae27b5 00000000 01e52b20 00000000 MmcAspExt!CAspNetMMCPropertySheet::CreatePropertyPages+0xa9
0:000> du 0x7ecc4
0007ed04 “\v2.0.50727\Regasm.exe C:\WINNT\”
0007ed84 “27\AspNetMmcExt.dll /tlb:AspNetM”
0:000> lmv mMmcAspExt
Loaded symbol image file: MmcAspExt.dll
Image path: C:\WINNT\Microsoft.NET\Framework\v2.0.50727\MmcAspExt.dll
Image name: MmcAspExt.dll
Timestamp: Wed Oct 24 11:43:20 2007 (471EBF58)
FileVersion: 2.0.50727.1433 (REDBITS.050727-1400)
Based the call stack of MMC.exe, the problem is due to MMC.exe failed to load .Net 2.0 related module after system upgrade.
We suggested customer uninstalling .NET 2.0 framework first and then apply .NET 2.0 SP1. The problem was then resolved.