Wouldn’t it be nice if the software could fix itself, or at least point to the problem and suggest how you can fix it?
Increasingly, it can. And with the launch last week of Windows 7, Microsoft customers are finding a whole new world when it comes to getting software support at their fingertips.
Lori Brownell, general manager of Product Quality and Online Support at Microsoft, says support for Windows 7 is a real evolution from previous versions of the flagship operating system.
Traditional live support via the phone, e-mail and chat are still there, but so are a host of resources, many available through a new online forum. There is support through Twitter, a library of software “Fix its” that can solve problems with a single click, and other diagnostic and repair tools available directly through Windows 7 itself.