According to AMR Research, UI2 = user interface x user interaction
The next iteration of user interfaces—derived from portal frameworks, enabled by a new wave of rich Internet and interface technologies, and encompassing a mass of social networking and web-2.0-style collaboration mechanisms to be delivered on an expanding array of devices—will no longer be a thin veneer or presentation layer. Rather, UI2 will transcend the concept of user interface to encompass user interaction, a technology platform that will accommodate and govern the way people interact with systems, participate in processes, and collaborate with each other.
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The 10 components in the UI2 framework
The high-level components and considerations for a UI2 framework include the following:
· Security and identity management—This is an essential foundation that ensures people are in fact who they say they are. Upon approval, they are permitted to access the right information and processes.
· Integration—UI2 must provide integration to numerous sources through various mechanisms, including sophisticated, back-end integration and federation, along with surface mechanisms like user-created portlets, gadgets, and mash-ups.
· Business process management—Integration and networking is not enough to ensure the efficient accomplishment of business tasks. Forms, approvals, and workflow will be readily available to UI2 users.
· Content management—UI2 will require better content management to ensure the quality and integrity of information in the capture, organize, and publish process. Traditional document management, web content management, digital asset management, and records management will be combined with next-generation content capabilities in blogs and wikis.
· Navigation, search, and retrieval (NSR)—UI2 will also require that people can find and discover information in the context of their work tasks and—better yet—that the information can find them. This expanded definition of enterprise search will require text analytics, social tagging, and semantic technologies.
· Personalization—Personalization allows a scalable way of directing people to the right information according to their privileges and preferences.
· Intelligence and analytics—Both are needed to monitor the trends and capture the activity on the portal and offer dashboards and scorecards to the many constituencies that use them for performance management and decision support.
· Social networking—This is becoming part of the fabric of the new web. Companies must capitalize, using it to extend knowledge management efforts. Enterprise efforts tend to start practically with corporate directories and evolve into knowledge and expertise networks.
· Unified communications and collaboration—These bring together all means by which people communicate and collaborate to reduce costs to better ensure compliance and records management as well as allow people to manage interactions more efficiently.
· Presence awareness and beyond—That little status icon is more important than you think. It will be enhanced by mechanisms like Twitter to allow people to advertise presence, availability, and activity. We’ll be able to publish and detect presence not just as online or offline, but with an understanding of physical or virtual location (that is, where you are on the web). “
The vendors that will dominate the UI2 field per AMR: Adobe, Google, IBM, Microsoft, Oracle, SAP, and Vignette.
The full report can be read at: