Experiencing errors while creation of Application Insights app using Visual Studio – 04/02 – Resolved


Final Update: Tuesday, 10 April 2018 23:42 UTC

Hotfix has been successfully deployed to all regions. At this moment we don’t expect any issue in creating Application Insights resources via Visual Studio, but in case any help or info is required with respect to this issue, please reach out to Microsoft support.
  • Root Cause: The failure was due to backend configuration changes on one of our dependent services.
  • Incident Timeline: 8 Days, 2 Hours & 42 Minutes - 04/02 21:00 UTC through 04/10 23:42 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Dheeraj


Update: Monday, 09 April 2018 18:56 UTC

We still see remnants of this issue in a few regions where Hotfix is yet to be rolled out. ETA for completion of Hotfix deployment to these regions is 04/10 19:00 UTC
  • Work Around: Apps can be created using Azure portal without any issues
  • Next Update: Before 04/10 19:00 UTC

-Dheeraj


Final Update: Saturday, 07 April 2018 00:07 UTC

Hotfix has been successfully deployed to EUS, SCUS, WEU, WUS2, Southeast Asia and NEU regions. At this moment we don’t expect any issue in creating Application Insights resources via Visual Studio, but in case any help or info is required with respect to this issue, please reach out to Microsoft support.

  • Root Cause: The failure was due to backend configuration changes on one of our dependent services.
  • Incident Timeline: 5 Days, 7 Hours & 12 Minutes - 04/02 16:55 UTC through 04/07 00:07 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Dheeraj


Update: Thursday, 05 April 2018 22:28 UTC

Hotfix has been successfully deployed and validated in EUS region. ETA for hotfix rollout completion to all regions is EOD today.
  • Work Around: Apps can be created using Azure portal without any issues
  • Next Update: Before 04/06 23:00 UTC

-Dheeraj


Update: Tuesday, 03 April 2018 22:24 UTC

Hotfix has been successfully deployed in Canary and BrazilUS regions. Currently, we are trying to prioritize this Hotfix rollout for other regions in the order of EastUS, SouthCentralUS, WEU, WUS2, Southeast Asia and NEU. Current ETA for Hotfix rollout across all regions is EOD Friday.
  • Work Around: Apps can be created using Azure portal without any issues
  • Next Update: EOD Friday

-Dheeraj


Update: Monday, 02 April 2018 21:53 UTC

We identified the root cause for this issue. To fix this, we are moving forward with Hotfix deployment in this order: EastUS, SouthCentralUS, WEU, WUS2, Southeast Asia, NEU. Currently we have no ETA on resolution and trying to expedite the rollout of this hotfix.
  • Work Around: Apps can be created using Azure portal without any issues
  • Next Update: Before 04/03 22:00 UTC

-Dheeraj


Initial Update: Monday, 02 April 2018 16:55 UTC

We are aware of the issues within Application Insights and are actively investigating. Customers creating a new project with Application Insights on by default in Visual Studio 2015 will see a failure message as below-

'Could not add Application Insights to project. Could not create Application Insights Resource : The downloaded template from 'https://go.microsoft.com/fwlink/?LinkID=511872' is null or empty. Provide a valid template at the template link. Please see https://aka.ms/arm-template for usage details. This can happen if communication with the Application Insights portal failed, or if there is some problem with your account.'


  • Work Around:  Apps can be created using Azure portal without any issues
  • Next Update: Before 04/02 21:00 UTC

We are working hard to resolve this issue and apologize for any inconvenience.


-Sapna


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