Experiencing Data Access Issue in Azure Portal for Many Data Types – 04/06 – Resolved


Final Update: Friday, 06 April 2018 10:44 UTC

We've confirmed that all systems are back to normal with no customer impact as of 04/06, 9:45 UTC. Our logs show the incident started on 04/06, 9:15 UTC and that during the half an hour that it took to resolve the issue approximately 5% of customers experienced data access issues in the Azure Portal and in the App Analytics Portal.
  • Root Cause: The failure was due to performance degradation in one of our dependent platform services.
  • Incident Timeline: 30 minutes - 04/06, 9:15 UTC through 04/06, 9:45 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Varun


Initial Update: Friday, 06 April 2018 10:00 UTC

We are aware of issues within Application Insights and are actively investigating. Some customers may experience Data Access Issue in Azure Portal. The following data types are affected: Availability,Customer Event,Dependency,Exception,Metric,Page Load,Page View,Performance Counter,Request,Trace.
  • Work Around: None
  • Next Update: Before 04/06 12:00 UTC

We are working hard to resolve this issue and apologize for any inconvenience.
-Varun


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