Experiencing Alerting failures for Availability Data Type – 04/06 – Resolved


Final Update: Friday, 06 April 2018 23:24 UTC

Application Insights experienced alerting issues for GSM service. We've confirmed that all systems are back to normal with no customer impact as of 04/06, 22:27 UTC. Our logs show the incident started on 04/06 17:53 UTC and that during the 4 hours and 30 minutes that took to resolve the issue customers might have experienced below impact -

  1. All SCOM customers would have experienced failures while accessing their GSM data during the impact window.
  2. Some Application Insights users might have experienced delays or missed availability alerts during the impact window. Note - Data access for Application Insights users was not affected
  3. Download of web test result details (e.g. clicking on the dot on availability chart) was not available during impact window for all users.

  • Root Cause: The failure was due to latest configuration changes to GSM service
  • Incident Timeline: 4 Hours & 30 minutes - 04/06 17:53 UTC through 04/06, 22:27 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Sapna



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