Experiencing Data Access Issue in Azure Portal for Many Data Types – 01/10 – Resolved

Final Update: Wednesday, 10 January 2018 23:08 UTC

We've confirmed that all systems are back to normal with no customer impact as of 01/10 22:10 UTC. Our logs show the incident started on 01/10 21:35 UTC and during that 35 minutes window ~4% customers might have seen data access issues.
  • Root Cause: The failure was due to an internal service not able to read the required configurations.
  • Incident Timeline: 35 mins - 01/10 21:35 UTC through 01/10 22:10 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Vishal Suram

Initial Update: Wednesday, 10 January 2018 22:11 UTC

We are aware of issues within Application Insights and are actively investigating. Some customers may experience Data Access Issue in Azure Portal. The following data types are affected: Availability,Customer Event,Dependency,Exception,Metric,Page Load,Page View,Performance Counter,Request,Trace.
  • Work Around:  None
  • Next Update: Before 01/10 23:30 UTC

We are working hard to resolve this issue and apologize for any inconvenience.
-Vishal Suram

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