Experiencing Data Gaps for Metric Data Type – 11/28 – Resolved

Final Update: Tuesday, 28 November 2017 14:02 UTC

We've confirmed that all systems are back to normal with no customer impact as of 11/28, 13:30 UTC. Our logs show the incident started on 11/28, 11:00 UTC  and that during the 2 hours and 30 minutes that it took to resolve the issue, some customers would have experienced data loss for 1% of their data. The following data types were affected: Metric.
  • Root Cause: The failure was due to data drops by agent components which ingest into out backend data.
  • Incident Timeline: 2 Hours & 30 minutes - 11/28, 11:00 AM UTC through 11/28, 1:30 PM UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.


Initial Update: Tuesday, 28 November 2017 12:36 UTC

We are aware of issues within Application Insights and are actively investigating. Some customers may experience Data Gaps. The following data types are affected: Metric.
  • Work Around: None
  • Next Update: Before 11/28 15:00 UTC

We are working hard to resolve this issue and apologize for any inconvenience.

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