Experiencing Data Access Issue in Azure Portal for Availability Data Type – 11/08 – Resolved

Final Update: Wednesday, 08 November 2017 18:14 UTC

We've confirmed that all systems are back to normal with no customer impact as of  11/08, 10:10 UTC. Our logs show the incident started on 11/08, 09:35 UTC and that during the 35 minutes that it took to resolve the issue 10% of customers experienced issues accessing data in Azure portal and App Analytics portal.
  • Root Cause: The failure was due to one of our back end services responsible for data retrieval in the portal.
  • Incident Timeline: 35 minutes - 11/08, 10:10 UTC through 11/08, 09:35 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.


Initial Update: Wednesday, 08 November 2017 17:56 UTC

We are aware of issues within Application Insights and are actively investigating. Some customers may experience Data Access Issue in Azure Portal and  Application Analytics portal. The following data types are affected: Availability.
  • Work Around: None
  • Next Update: Before 11/08 20:00 UTC

We are working hard to resolve this issue and apologize for any inconvenience.


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