Experiencing Data Gaps for Many Data Types – 09/08 – Resolved


Final Update: Friday, 08 September 2017 21:31 UTC

We’ve confirmed that all systems are back to normal with no customer impact as of 09/08, 13:10 UTC. Our logs show the incident started on 09/08, 12:50 UTC  and that during the 20 minutes that it took to resolve the issue,50% of customers would have experienced 10% of data loss while viewing live metrics data.
  • Root Cause: The failure was due to issues with Live Metrics Service in handling high volume of incoming data
  • Lessons Learned: The service was redeployed with increased capacity to handle high volume of incoming data.
  • Incident Timeline: 20 minutes - 09/08, 12:50 UTC through 09/08, 13:10 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Nilesh


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