Experiencing Data Gaps for Many Data Types – 09/07 – Resolved

Final Update: Friday, 08 September 2017 00:43 UTC

We've confirmed that all systems are back to normal with no customer impact as of 09/08, 00:00 UTC. Our logs show the incident started on 09/07, 22:25 UTC  and that during the 1 hours and 35 minutes that it took to resolve the issue, 50% of customers would have experienced 10% of data gaps in accessing live metrics data.

  • Root Cause: The failure was due to issues with Live Metrics Service in handling high volume of incoming data. Complete RCA is pending
  • Incident Timeline: 1 Hours & 35 minutes - 09/07, 22:25 UTC through 09/08, 00:00 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.


Initial Update: Thursday, 07 September 2017 23:50 UTC

We are aware of issues within Application Insights and are actively investigating. Approximately 50% of customers may experience 10% of Data Gaps in accessing live metrics data starting from  09/07, 22:25 PM UTC . The following data types are affected: Availability,Customer Event,Dependency,Exception,Metric,Page Load,Page View,Performance Counter,Request,Trace.

  • Work Around: none
  • Next Update: Before 09/08 03:00 UTC

We are working hard to resolve this issue and apologize for any inconvenience.

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