Experiencing Data Gaps for Metric Data Type – 08/30 – Resolved


Final Update: Wednesday, 30 August 2017 21:31 UTC

We've confirmed that all systems are back to normal with no customer impact as of 08/30, 21:30 UTC. Our logs show the incident started on 08/30, 12:00 UTC and that during the 9 hours and 30 minutes that it took to resolve the issue some customers must have experienced data gaps for some of the metrics data while using the Service Overview Blade in Azure Portal.

  • Root Cause: The failure was due to issue in one of our back-end processing services.
  • Incident Timeline: 9 Hours & 30 minutes - 08/30, 12:00 UTC through 08/30, 21:30 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Sapna


Update: Wednesday, 30 August 2017 19:52 UTC

We are aware of issues within Application Insights and are actively working on mitigation. Root cause has been isolated to one of our back-end processing  services, which impacted Application Insights Service Overview Blade in the Azure Portal.

Starting at 08/30 12:00 UTC, some customers may experience data loss and see incorrect data values for some of the metrics while using the Service Overview Blade.  We estimate another 2 hours before the issue is completely addressed.
  • Work Around: Customers can retrieve this data for the impact window using AppAnalytics portal.
  • Next Update: Before 08/30 22:00 UTC

-Sapna


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