Experiencing Data Access Issue in Azure Portal for Many Data Types – 08/29 – Resolved

Final Update: Tuesday, 29 August 2017 10:53 UTC

We've confirmed that all systems are back to normal with no customer impact as of 08/29, 10:00 UTC. Our logs show the incident started on 08/29, 08:30 UTC and that during the 1 hour and 30 minutes that it took to resolve the issue 12% of customers experienced Data Access issue in Azure Portal. All Data Types were affected.
  • Root Cause: The failure was due to an issue in one of our dependent platform services.
  • Incident Timeline: 1 Hour & 30 minutes - 08/29, 08:30 UTC through 08/29, 10:00 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.


Initial Update: Tuesday, 29 August 2017 09:30 UTC

We are aware of issues within Application Insights and are actively investigating. Some customers may experience Data Access Issue in Azure Portal. The following data types are affected: Availability,Customer Event,Dependency,Exception,Metric,Page Load,Page View,Performance Counter,Request,Trace.
  • Work Around: None
  • Next Update: Before 08/29 11:30 UTC

We are working hard to resolve this issue and apologize for any inconvenience.

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