Experiencing Data Access Issue in Azure Portal for Many Data Types – 07/03 – Resolved

Final Update: Monday, 03 July 2017 20:45 UTC

We've confirmed that all our systems are back to normal with no customer impact as of 07/03, 20:31 UTC. Our logs show the incident started on 07/03, 18:14 UTC and that during the 2 hours 17 minutes hours that it took to resolve the issue around 24% of the customers experienced failures in data access through Azure Portal.
  • Root Cause: The failure was due to one of the back-end platform services not responding to the queries, which resulted  in data access failures.
  • Incident Timeline: 2 Hours & 17 minutes - M/D,  07/03, 18:14 UTC through 07/03, 20:31 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.


Initial Update: Monday, 03 July 2017 18:30 UTC

We are aware of issues within Application Insights and are actively investigating. Some customers may experience Data Access Issue in Azure Portal. The following data types are affected: Availability,Customer Event,Exception,Metric,Page Load,Page View,Trace
  • Work Around: None
  • Next Update: Before 07/03 21:30 UTC

We are working hard to resolve this issue and apologize for any inconvenience.


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