Experiencing Data Access Issue in Azure Portal for Many Data Types – 05/16 – Resolved


Final Update: Tuesday, 16 May 2017 04:59 UTC

We've confirmed that all systems are back to normal with no customer impact as of 05/16, 04:25 UTC. Our logs show the incident started on 05/16, 04:05 UTC and that during the 20 minutes that it took to resolve the issue approximately 12% of customers experienced errors loading Application Insights data in Azure and App Analytics portals.
  • Root Cause: Full RCA is still in progress, but preliminary RCA is pointing to issues in one of our backend services, which is responsible for data retrieval.
  • Incident Timeline: 20 minutes - 05/16, 04:05 UTC through 05/16, 04:25 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Varun


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