Experiencing Data Access Issue in Azure Portal for Many Data Types – 05/04 – Resolved

Final Update: Thursday, 04 May 2017 20:42 UTC

We've confirmed that all systems are back to normal with no customer impact as of 05/04, 19:40 UTC. Our logs show the incident started on 05/04, 18:45 UTC and that during the 55 minutes that it took to resolve the issue some of customers experienced errors loading Application Insights data in Azure and App Analytics portals.
  • Root Cause: Full RCA is still in progress, but preliminary RCA is pointing to node issues in backend service, which is responsible for data retrieval.
  • Lessons Learned: Pending full RCA.
  • Incident Timeline: 55 minutes - 05/04, 18:45 UTC through 05/04, 19:40 UTC.

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.


Initial Update: Thursday, 04 May 2017 19:37 UTC

We are aware of issues within Application Insights and are actively investigating. Some customers may experience Data Access Issue in Azure Portal. The following data types are affected: Availability,Customer Event,Dependency,Exception,Metric,Page Load,Page View,Performance Counter,Request,Trace.
  • Work Around: None
  • Next Update: Before 05/04 22:00 UTC

We are working hard to resolve this issue and apologize for any inconvenience.

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