Experiencing Data Access Issue in Azure Portal for Many Data Types – 04/14 (second occurrence) – Resolved


Final Update: Friday, 14 April 2017 22:46 UTC

We are aware of a short interruption in customer query performance and have confirmed that all systems are back to normal with no customer impact as of 04/14, 22:20 UTC. Our logs show the incident started on 04/14, 22:05 UTC and that during the 15 minutes that it took to resolve the issue, up to 11% of customers experienced failures accessing data in the Analytics or Microsoft Azure portals.
  • Root Cause: The failure was due to an issue connecting to a dependent service.
  • Lessons Learned: We are investigating options for improving resilience for these types of connectivity issues.
  • Incident Timeline: 15 minutes – 04/14, 22:05 UTC through 04/14, 22:20 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Matt


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