Experiencing Data Access Issue in Azure Portal for Many Data Types – 03/09 – Resolved


Final Update: Thursday, 09 March 2017 04:00 UTC

We've confirmed that all systems are back to normal with no customer impact as of 03/09, 03:56 UTC. Our logs show the incident started on 03/09, 12:26 UTC and that during the 3 hours that it took to resolve the issue all Live Metric Stream customers would experience viewing Live Metric Stream data. Please refresh browser cache (CTRL + F5), if you still experiencing any issues with Live Metric Stream feature.

  • Root Cause: The failure was due to issues with Live Metric Stream service, caused by the latest service deployment.
  • Lessons Learned: Pending full RCA.
  • Incident Timeline:  3 Hours & 30 minutes - 03/09, 12:26 UTC through 03/09, 03:56 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Vitaliy


Initial Update: Thursday, 09 March 2017 03:31 UTC

We are aware of issues within Application Insights and are actively investigating. All customers will experience issues with Live Metric Stream feature.

  • Work Around: None
  • Next Update: Before 03/09 06:00 UTC

We are working hard to resolve this issue and apologize for any inconvenience.

-Vitaliy


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