Experiencing Issues with changing Billing plans in Azure Portal – 11/11 – Resolved

Final Update: Friday, 11 November 2016 22:25 UTC

This is a retroactive notification about an issue with the Billing Service feature in Application Insights. A few of our customers would have observed issues with changing their billing plans for a brief period of 20 minutes starting at 11/11 22:00:00 UTC. We've confirmed that all systems are back to normal with no customer impact as of 11/11, 22:20 UTC. Our logs show the incident started on 11/11, 22:00 UTC and that during the 20 minutes that it took to resolve the issue, our customers wold have experienced issues with modifying their Billing plans for Application Insights.
  • Root Cause: The failure was due to a faulty change in one of our back end systems.
  • Incident Timeline: 20 minutes - 11/11, 22:00 UTC through 11/11, 22:20 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.


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