Experiencing Data Access Issue in Azure Portal for Many Data Types – 10/05 – Resolved

Final Update: Wednesday, 05 October 2016 14:22 UTC

We’ve confirmed that all systems are back to normal with no customer impact as of 10/05, 02:13 PM UTC. Our logs show the incident started on 04/10, 08:00 PM UTC and that during the 18 hours 13 minutes that it took to resolve the issue customers may have experienced issues in accessing proactive detection feed blade.

  • Root Cause: The failure was due to an issue in one of our dependent platform services.
  • Lessons Learned:  We have collected required telemetry data during the impact period which we will utilize to avoid such re-occurrences in future.
  • Incident Timeline: 18 Hours & 13 minutes – 10/04, 08:00 PM UTC through 05/10, 02:13 PM UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Girish K

Initial Update: Wednesday, 05 October 2016 12:52 UTC

We are aware of issues within Application Insights and are actively investigating. Some customers may experience Data Access Issue in Azure Portal for proactive detection feed blade. The following data types are affected: Customer Event,Dependency,Exception,Metric,Page Load,Page View,Performance Counter,Request,Trace except availability.

  • Work Around: None
  • Next Update: Before 10/05 15:00 UTC

We are working hard to resolve this issue and apologize for any inconvenience.
-Girish K

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