Experiencing Data Gaps for Live Metrics


Final Update: Friday, 02 September 2016 05:14 UTC

We’ve confirmed that all systems are back to normal with no customer impact as of 09/02, 05:10 AM UTC. Our logs show the incident started on 09/02, 04:00 AM UTC and that during the 1 hour 10 mins that it took to resolve the issue customers who used Live Metric Stream feature, wouldn’t be able to see their live metric stream data in Azure portal.

  • Root Cause: The failure was due to a configuration change to one of the back end services..
  • Lessons Learned: We have collected required telemetry data during the impact period which we will utilize to avoid such re-occurrences in future.
  • Incident Timeline: 1 Hour & 10 minutes - 09/02, 04:00 AM UTC through 09/02, 05:10 AM UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Madhuri


Initial Update: Friday, 02 September 2016 04:33 UTC

We are aware of issues within Application Insights and are actively investigating. Some customers may experience issues with Live Metric Stream feature.
  • Work Around: None
  • Next Update: Before 09/02 07:00 UTC

We are working hard to resolve this issue and apologize for any inconvenience.
-Madhuri


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