Experiencing Data Access Issue in Azure Portal for Many Data Types – 08/29 – Resolved


Final Update: Monday, 29 August 2016 22:33 UTC

All residual errors have been resolved as of 08/29, 22:05 UTC and all systems are again functioning as expected.

Thank you for your patience.  We apologize for any inconvenience.

-Matt

Update: Monday, 29 August 2016 21:49 UTC

We have determined there is a small residual issue which may cause some customers to see a message of "Error retrieving data" when accessing Application Insights data in the Microsoft Azure portal.  Refreshing your session may show the data properly as a workaround.

We understand what is causing this residual impact and are working through mitigating the final few errors.

Thank you for your patience.  We apologize for any inconvenience.

-Avinash

 Update: Monday, 29 August 2016 19:31 UTC

We've confirmed that all systems are back to normal with no customer impact as of  08/29, 19:16 UTC. Our logs show the incident started on 2016/08/29 17:31 UTC and that during the incident nearly 30% of customers search query failed.
  • Root Cause: The failure was due to recent deployment  which overwritten Key information.  we have restored the correct keys values to mitigate the issue. 
  • Incident Timeline:  08/29 17:31 UTC  through   08/29 19:16 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Avinash


Initial Update: Monday, 29 August 2016 18:16 UTC

We are aware of issues within Application Insights and are actively investigating. Some customers may experience Data Access Issue in Azure and AppAnalytics Portal. Customers using  API key may experience Search query failures at the moment.
  • Work Around: none
  • Next Update: Before 08/29 19:30 UTC

We are working hard to resolve this issue and apologize for any inconvenience.
-Avinash



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