Experiencing Data Access Issue in Azure Portal for Availability Data Type – 08/28 – Resolved


Final Update: Monday, 29 August 2016 03:33 UTC

We’ve confirmed that all systems are back to normal with no customer impact as of 08/29, 3:30 AM UTC. Our logs show the incident started on 08/28, 8:45 PM UTC and that during the 6 hours 45 minutes that it took to resolve the issue  less than 1% of customers experienced failures while trying to create and modify web tests and alerts in the Azure Portal.
  • Root CauseThe failure was due to some inconsistencies experienced in downstream alerting systems.
  • Incident Timeline: 6 Hours & 45 minutes – 08/28, 8:45 PM UTC through 08/29, 3:30 AM UTC.

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Sapna


Update: Monday, 29 August 2016 01:20 UTC

We continue to investigate issues within Application Insights. Root cause is not fully understood at this time. Some customers may continue to experience failures to create and modify web tests and alerts. We currently have no estimate for resolution.
  • Work Around: None
  • Next Update: Before 08/29 05:30 UTC

-Sapna


Initial Update: Sunday, 28 August 2016 23:10 UTC

We are aware of issues within Application Insights and are actively investigating. Some customers may experience delays in creation or updates to the web tests and alerts, starting around 08/28, 8:45 PM UTC. The following data types are affected: Availability.
  • Work Around: None
  • Next Update: Before 08/29 01:30 UTC

We are working hard to resolve this issue and apologize for any inconvenience.


-Sapna


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