Experiencing Alerting links failure for Notifications – 07/13 – Resolved


Final Update: Thursday, 14 July 2016 00:26 UTC

We’ve confirmed that all systems are back to normal with no customer impact as of 7/14, 00:00 UTC. Our logs show the incident started on 7/11, 18:40 UTC and since then customers would have seen broken links when following links in notification emails. At present all systems are working as expected. We confirm that there was no data or application loss during impacted window; impact was limited to broken links.
  • Root Cause: The failure was due to configuration change in system.

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Arvind


Update: Wednesday, 13 July 2016 22:45 UTC

Root cause has been isolated to a configuration change in system. To address this issue we are in the process of a hotfix deployment. This build has been successfully validated in pre-production environment. Until this deployment is completed in production services; customers will continue to experience broken links when following deep links provided in notification email.
  • Work Around: Customer should navigate via Ibiza portal to access resource/application to validate real time state of their service.
  • Next Update: Before 07/14 02:00 UTC

-Arvind


Initial Update: Wednesday, 13 July 2016 20:23 UTC

We are aware of an issue within Application Insights and are actively investigating. Customers will experience broken links when following links given in alert notification for “view application in Azure Portal” & “view web test in Azure Portal”. Customers will see “Asset not found” in Ibiza portal even though application exists. We again confirm that there is no data loss or application deletion; impact is limited to deep links.
  • Work Around: Customer should navigate via Ibiza portal to access resource/application to validate real time state of their service.
  • Next Update: Before 07/13 22:30 UTC

We are working hard to resolve this issue and apologize for any inconvenience.
-Arvind



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