Experiencing Data Latency for Many Data Types – 07/08 – Resolved


Final Update: Friday, 08 July 2016 02:59 UTC

We’ve confirmed that all systems are back to normal with no customer impact as of 7/7, 02:00 UTC. Our logs show the incident started on 7/7, 00:50 UTC and that during the 1 hour, 10 mins that it took to resolve the issue small percentage of customers would have experienced latency when accessing data which is more than 2 months old. Rest of the data is not latent.
  • Root Cause: Complete RCA is pending from the team.
  • Lessons Learned: We are working on continuously improving our service to be more resilient.
  • Incident Timeline:  1 Hours & 10 minutes – 7/8, 00:50 UTC through 7/8, 02:00 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Vamshi


Initial Update: Friday, 08 July 2016 01:47 UTC

We are aware of issues within Application Insights and are actively investigating. Some customers may experience Data Latency when accessing data older than 2 months ago. The following data types are affected: Customer Event,Dependency,Exception,Metric,Page Load,Page View,Performance Counter,Request,Trace.
  • Work Around: None
  • Next Update: Before 07/08 05:00 UTC

We are working hard to resolve this issue and apologize for any inconvenience.
-Vamshi




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