Experiencing Data Access Issue in Azure Portal for Many Data Types – 06/04 – Resolved


Final Update: Saturday, 04 June 2016 11:21 UTC

We’ve confirmed that all systems are back to normal with no customer impact as of 06/04, 11:00 UTC. Our logs show the incident started on 06/04, 09:15  UTC and that during the 1 hour and 45 minutes that it took to resolve the issue some customers would have experienced failures in querying Application Analytics.
  • Root Cause: The failure was due to failures in one of the back end service.
  • Lessons Learned: We have collected logs that we will use to further diagnose the issue and work on improvements that will reduce incidents like this in the future.
  • Incident Timeline: 1 Hour & 45 minutes – 06/04, 09:15 UTC through 06/04, 11:00 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Praveen


Initial Update: Saturday, 04 June 2016 10:46 UTC

We are aware of issues within Application Insights and are actively investigating .Some customers may experience failures in querying the Application
Analytics 
starting from 06/04 09:15 UTC. The following data types are affected: Customer Event,Dependency,Exception,Metric,Page Load,Page View,Performance Counter,Request,Trace.

  • Work Around:
  • Next Update: Before 06/04 17:00 UTC

We are working hard to resolve this issue and apologize for any inconvenience.
-Praveen


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