Experiencing Analytics Query Issues in Azure Portal – 05/22 – Resolved


Final Update: Sunday, 22 May 2016 09:55 UTC

We've confirmed that all systems are back to normal with no customer impact as of 5/22, 09:40 AM UTC. Our logs show the incident started on 5/22, 08:00 AM UTC and that during the 1 Hour & 40 minutes that it took to resolve the issue some of our customers experienced issue in Analytics Query.
  • Root Cause: The failure was due to issues in our back-end services which support Analytics. Once the back-end service recovered our services started working fine as earlier.
  • Lessons Learned: Even the Occurrence of this type of issues are low but we pulled out sufficient information from this incident and will apply to avoid these failure in the future.
  • Incident Timeline: 1 Hour & 40 minutes - 5/22, 08:00 AM UTC through 5/22, 09:40 AM UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Girish K


Initial Update: Sunday, 22 May 2016 09:03 UTC

We are aware of issues within Application Insights and are actively investigating. Some customers may experience issue with Analytics Query in Azure Portal.
  • Work Around: None
  • Next Update: Before 05/22 13:30 UTC

We are working hard to resolve this issue and apologize for any inconvenience.
-Girish K


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