Experiencing Data Gaps for Many Data Types – 05/18 – Resolved


Final Update: Wednesday, 18 May 2016 11:36 UTC

We’ve confirmed that all systems are back to normal with no customer impact as of 5/18, 10:24 AM UTC. Our logs show the incident started on 5/18, 7:50 AM UTC and that during the 2 hours 34 minutes that it took to resolve the issue most of the customers would have experienced data loss for all the data types .
  • Root Cause: The failure was due to spikes of ingress data in our back-end services.
  • Lessons Learned: We have collected telemetry logs and identified steps to be taken to avoid these kind of scenarios in future.
  • Incident Timeline: 2 Hours & 34 minutes – 5/18, 10:24 UTC through 5/18, 7:50 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Girish


Initial Update: Wednesday, 18 May 2016 08:40 UTC

We are aware of issues within Application Insights and are actively investigating. Some customers may experience Data Gaps. The following data types are affected: Availability,Customer Event,Dependency,Exception,Metric,Page Load,Page View,Performance Counter,Request,Trace.
  • Work Around: None
  • Next Update: Before 05/18 13:00 UTC

We are working hard to resolve this issue and apologize for any inconvenience.
-Girish


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