Experiencing Data Gaps for Many Data Types - 04/02 - Resolved


Final Update: Saturday, 02 April 2016 04:50 UTC

We've confirmed that all systems are back to normal with no customer impact as of 04/02, 03:16 UTC. Our logs show the incident started on 04/02, 02:00 UTC and that during the 1 hour 16 Minutes window that it took to resolve the issue customers would have experienced data gaps. 
  • Root CauseThe failure was due to azure network issue in South East Asia and the issue got mitigated once the network issue is resolved
  • Lessons Learned: We have collected telemetry logs and identified steps to be taken to avoid these kind of scenarios in future.
  • Incident Timeline: 1 Hour & 16 minutes - 04/02, 02:00 UTC through 04/02, 03:16 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Girish K


Initial Update: Saturday, 02 April 2016 02:54 UTC

We are aware of issues within Application Insights and are actively investigating. Some customers may experience Data Gaps. The following data types are affected: Customer Event,Dependency,Exception,Metric,Page Load,Page View,Performance Counter,Request,Trace.
  • Work Around: none
  • Next Update: Before 04/02 05:00 UTC

We are working hard to resolve this issue and apologize for any inconvenience.
-Avinash


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