Experiencing Data Latency for Multiple Functional Areas – 03/19 – Resolved


Final Update: Saturday, 19 March 2016 14:37 UTC

We’ve confirmed that all systems are back to normal with no customer impact as of 3/19, 14:37 UTC. Our logs show the incident started on 3/19, 13:37 UTC and that during the 1 hours that it took to resolve the issue some customers might have experienced data latency for all data types.
  • Root Cause: The failure was due to the deployment in one of our Application Insights pipeline. As the new deployed bits were having issues, we reverted back to old bits.
  • Lessons Learned: We have collected telemetry logs and identified steps to be taken to avoid these kind of scenarios in future.
  • Incident Timeline: 1 Hours  – 3/19, 13:37 UTC through 3/19, 14:47 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Rama


Initial Update: Saturday, 19 March 2016 13:37 UTC

We are aware of issues within Application Insights and are actively investigating. Some customers may experience Data Latency. The following data types are affected: Availability,Customer Event,Dependency,Exception,Metric,Page Load,Page View,Performance Counter,Request,Trace.
  • Work Around: We are investigating the issue
  • Next Update: Before 03/19 18:00 UTC

We are working hard to resolve this issue and apologize for any inconvenience.
-Rama


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