Experiencing Data Latency for Multiple Functional Areas – 02/24 – Resolved


Final Update: Wednesday, 24 February 2016 23:20 UTC

We've confirmed that all systems are back to normal with no customer impact as of 2/24, 23:15 UTC. Our logs show the incident started on 2/24, 16:00 UTC and that during the 7 hours and 15 minutes that it took to resolve the issue some customers would have experienced data latency beyond 2 hours.
  • Root Cause: The failure was due to an issue in our backend service which delayed data processing.
  • Lessons Learned: Additional resiliency has been added to the system to prevent reoccurrence.
  • Incident Timeline:  7 Hours & 15 minutes - 2/24, 16:00 UTC through 2/24, 23:15 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Steve


Update: Wednesday, 24 February 2016 21:17 UTC

Root cause has been isolated to an issues with a backend service which caused data latency. To address this issue we rebooted a portion of the service and processing is now working as expected. Some customers may experience periods of data latency and we estimate 2 hours before all data latency is addressed.
  • Work Around: None
  • Next Update: Before 02/25 01:30 UTC

-Steve


Initial Update: Wednesday, 24 February 2016 17:41 UTC

We are aware of issues within Application Insights and are actively investigating. Some customers may experience Data Latency. The following data types are affected: Availability,Customer Event,Dependency,Exception,Metric,Page Load,Page View,Performance Counter,Request,Trace.
  • Work Around: None
  • Next Update: Before 02/24 22:00 UTC

We are working hard to resolve this issue and apologize for any inconvenience.
-Steve


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