Data gap for exceptions data type – 02/08 – Resolved

Final Update: Thursday, 11 February 2016 21:34 UTC

We've confirmed that all systems are back to normal with no customer impact as of 2/11, 20:00 UTC. Customer applications should show expected data reports when query for exceptions data types. We again apologies for any inconvenience due to this incident. 

-Application Insights Service Delivery Team

Application Insights team has
identified & fixed issue in our services. Starting from 12/26/2015 03:01
UTC till 2/8/2016 01:10 UTC , Approx. 20% customer applications would
have seen data gap for exceptions data type if query time range was older than
7 days. We confirm that there is no data loss; Impact is limited to data gap
and we are working to re-process the data but there is no ETA on this.

  • Root Cause: The
    failure was due to a configuration change in production service that is
    responsible for processing exceptions data older than 7 days.

  • Lessons Learned: We
    understand the root cause completely. Our team has implemented extra logic in
    deployment process along with additional monitoring to avoid re-occurrence of
    similar issue.

  • Incident Timeline
    12/26/2015 03:01 UTC through 2/8/2016 01:10 UTC

    We understand that customers rely on Application Insights as a
    critical service and apologize for any impact this incident caused.

    -Application Insights Service Delivery Team

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