Experiencing Data Latency for Many Data Types – 12/01 – Resolved

Final Update: Tuesday, 01 December 2015 22:56 UTC

We've confirmed that all systems are back to normal with no customer impact as of 12/1, 22:35 UTC. Our logs show the incident started on 12/1, 22:00 UTC and that during the 35 that it took to resolve the issue, approximately 1.5% of customers experienced latency for Application Insights data.
  • Root Cause: The failure was due to a spike in traffic associated with the beginning of the month which caused some traffic to be delayed in processing and placed into a backlog queue.  This backlog queue took longer than expected to process due to the volume of traffic.
  • Lessons Learned: we have added extra processing bandwidth and will investigate additional improvements to telemetry and monitoring in order to proactively resolve these issues.
  • Incident Timeline: 35 minutes - 12/1, 22:00 UTC through 12/1, 22:35 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Application Insights Service Delivery Team

Initial Update: Tuesday, 01 December 2015 22:17 UTC

We are aware of issues within Application Insights and are actively investigating. A very small number of customers may experience Data Latency. The following data types are affected: Availability,Customer Event,Dependency,Exception,Metric,Page Load,Page View,Performance Counter,Request.
  • Work Around: none
  • Next Update: Before 12/02 00:30 UTC

We are working hard to resolve this issue and apologize for any inconvenience.
-Application Insights Service Delivery Team

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