Experiencing Data Latency for Many Data Types – 11/20 – Resolved

Final Update: Saturday, 21 November 2015 01:54 UTC

We've confirmed that all systems are back to normal with no customer impact as of 11/21, 1:20 UTC. Our logs show the incident started on 11/20, 23:30 UTC and that during the 2 hours that it took to resolve the issue customers experienced latency outside of the 2 hour SLA across multiple data types.
  • Root Cause: The failure was due to slow calls into one of our dependent services.
  • Lessons Learned: We are working with the dependent team on longer term resolutions for this issue.
  • Incident Timeline: 2 Hours - 11/20, 23:30 UTC through 11/21, 1:20 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Application Insights Service Delivery Team

Initial Update: Friday, 20 November 2015 23:11 UTC

We are aware of issues within Application Insights and are actively investigating. Some customers may experience Data Latency. The following data types are affected: Multiple data types.
  • Work Around: None
  • Next Update: Before 11/21 03:30 UTC

We are working hard to resolve this issue and apologize for any inconvenience.
-Application Insights Service Delivery Team

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