Experiencing Latency and Data Loss for Availability Data Type – 11/17 – Resolved

Final Update: Tuesday, 17 November 2015 20:28 UTC

We've confirmed that all systems are back to normal with no customer impact as of 11/17, 20:20 UTC. Our logs show the incident started on 11/17, 19:20 UTC and that during the 1 hour that it took to resolve the issue 25% of webtests running in san Antonio experienced loss of webtest results and invalid failures.
  • Root Cause: The failure was due to issues in a back end server. In order mitigate the issue we have removed this server from rotation.
  • Lessons Learned: We are actively investigating the issue to help determine what occurred.
  • Incident Timeline: 1 Hours - 11/17, 19:20 UTC through 11/17, 20:20 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Application Insights Service Delivery Team

Initial Update: Tuesday, 17 November 2015 20:09 UTC

We are aware of issues within Application Insights and are actively investigating. Some customers may experience Latency and Data Loss. The following data types are affected: Availability in the San Antonio region.
  • Work Around: None
  • Next Update: Before 11/17 22:30 UTC

We are working hard to resolve this issue and apologize for any inconvenience.
-Application Insights Service Delivery Team

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