Experiencing Data Access Issue in Azure Portal – 11/11 – Resolved


Final Update: Wednesday, 11/11/2015 04:52 UTC

We’ve confirmed that all systems are back to normal with no customer impact as of 11/10, 4:30 UTC. Our logs show the incident started on 11/11, 00:17 UTC and that during the 4 hours that it took to resolve the issue >10% of customers experienced errors logging to the portal. Some customers may have also experience loss for availability tests between 11/11 1:00 AM to 11/11 3:00 AM UTC.

Root Cause: Full RCA pending

Incident Timeline:  4 Hours & 13 minutes - 11/11, 00:17 UTC through 11/11, 04:30 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Application Insights Service Delivery Team


Update: Wednesday, 11/11/2015 03:19 UTC

Root cause has been isolated to issue in Azure service. Azure has reverted the change and portal access is now working as expected. Some customers may experience loss for availability tests between 11/11 1:00 AM to 11/11 3:00 AM UTC. We are working hard to recover rest of the service and estimate it will take 2 hours before all impact is addressed.

 

Work Around: None
Next Update: Before 11/11 06:00 UTC

-Application Insights Service Delivery Team


Initial Update: Wednesday, 11/11/2015 00:51 UTC

We are aware of issues within Application Insights and are actively investigating. Some customers may experience Data Access Issue due to login failures in Azure portal. Multiple data types are affected.

Work Around: None
Next Update: Before 11/11 03:00 UTC

We are working hard to resolve this issue and apologize for any inconvenience.

-Application Insights Service Delivery Team


 
 
 

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