Experiencing Data Access Issue in Azure Portal for Many Data Types – 10/26 – Resolved

Final Update: Monday, 26 October 2015 19:56 UTC

We've confirmed that all systems are back to normal with no customer impact as of 10/26, 19:55 UTC. Our logs show the incident started on 10/26, 18:20 UTC and that during the two hours that it took to resolve the issue, around  3% of customers experienced data access issues for all the data types in the Azure Portal.

  • Root Cause: The failure was due to a faulty deployment in one of our data access components. The deployment has since been rolled back. 
  • Incident Timeline: 1 Hours & 35 minutes - 10/26, 18:20 UTC through 10/26, 19:55 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Application Insights Service Delivery Team

Initial Update: Monday, 26 October 2015 19:08 UTC

We are aware of issues within Application Insights and are actively investigating. A subset of our customers may experience Data Access Issue in Azure Portal. The following data types are affected: Availability,Customer Event,Dependency,Exception,Metric,Page Load,Page View,Performance Counter,Request,Trace.

  • Next Update: Before 10/26 21:30 UTC

We are working hard to resolve this issue and apologize for any inconvenience.
-Application Insights Service Delivery Team

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