Incorrect Latency Banner Displayed in Azure Portal – 10/20 – Resolved

Final Update: Tuesday, 20 October 2015 03:28 UTC

We've confirmed that all systems are back to normal with no customer impact as of 10/20/2015, 03:20 UTC. Our logs show the incident started on 10/20/2015, 01:16 UTC and that during the 2 hours and 4 minutes that it took to resolve the issue customers may have observed a latency banner in the Azure portal even though data was not latent.
  • Root Cause: The failure was due to a configuration change which was rolled back.
  • Lessons Learned: Our engineering team is reviewing the available telemetry to ensure this issue does not reoccur.
  • Incident Timeline: 2 Hours & 4 minutes - 10/20/2015, 01:16 UTC through 10/20/2015, 03:20 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Application Insights Service Delivery Team

Initial Update: Tuesday, 20 October 2015 02:10 UTC

We are aware of issues within Application Insights and are actively investigating. Customers may see a banner in the Azure portal indicating data is latent even though data is not latent.

  • Work Around: None
  • Next Update: Before 10/20 04:30 UTC

We are working hard to resolve this issue and apologize for any inconvenience.

-Application Insights Service Delivery Team

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