Experiencing Data Latency for Many Data Types – 10/15 – Resolved

Final Update: Friday, 16 October 2015 00:13 UTC

We've confirmed that all systems are back to normal with no customer impact as of 10/16, 12:10 UTC. Our logs show the incident started on 10/15, 18:45 UTC and that during the 5 hours that it took to resolve the issue small percentage of customers experienced data latency for
Page Load and Performance Counter data types.

  • Root Cause: The failure was due to issues with backend infrastructure configuration.
  • Lessons Learned: We have corrected the issue with configuration, which should prevent such problems in the future.
  • Incident Timeline:  5 Hours & 25 minutes - 10/15, 18:45 UTC through 10/16, 12:10 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Application Insights Service Delivery Team

Update: Thursday, 15 October 2015 20:43 UTC

Root cause has been isolated to issues with backend infrastructure configuration which was impacting application insights processing service. To address this issue we scaled up parts of infrastructure. Processing service is now working as expected. Some customers may experience data latency for Page load data type and we estimate 2-4 hours before all backlog data is processed.

  • Work Around: none
  • Next Update: Before 10/16 01:00 UTC

-Application Insights Service Delivery Team

Initial Update: Thursday, 15 October 2015 18:45 UTC

We are aware of issues within Application Insights and are actively investigating. Some customers may experience Data Latency. The following data types are affected: Page Load, Performance Counter.

  • Work Around: none
  • Next Update: Before 10/15 21:00 UTC

We are working hard to resolve this issue and apologize for any inconvenience.

-Application Insights Service Delivery Team

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